Customer Stories
Dalata Hotels Utilize Reviews for Marketing
The Dalata Hotel Group is Ireland’s largest and UK’s fastest growing hotel group, operating a total of 43 hotels. Dalata Hotels started using TrustYou in 2015.
Orea Resort Horizont Leverages TrustYou's Semantic Analysis to Boost Scores and Increase the Number of Positive Reviews
Orea Horizont began using TrustYou in March 2018 and soon after, noticed an increase in positive guest reviews and improved scores across departments.
Da Nang Beach Hotel Sees Performance Scores Soar
Fusion Suites Da Nang Beach Hotel belongs to the brand’s city hotels, aimed to bring balance and harmony to the urban jungle through healthy and nutritious food and drink options as well as great spa…
Tourism Association Mecklenburg-Western Pomerania
The Tourism Association is in charge of all activities that ensure the quality of tourist services within the area. With the help of TrustYou, the association can gain a detailed overview of the quality level…
TrustYou’s Guest Messaging Solution Impacts The Overall Success of Customer Service at Doma Hotels
Doma Hotels is part of the large investment and development company - Doma Group - and operates five hotels in Canberra in Australia. They have been using TrustYou’s Messaging tool since 2015 and are benefiting…
Integration of Meta-Review and Rich Snippets Onto NH Hotels' Website Improves Conversion and Traffic
NH Hotel Group is a world-leading urban hotel operator and a consolidated multinational player. It operates close to 400 hotels and almost 60,000 rooms in 31 markets across Europe, the Americas, and Africa, and includes…
Namba Oriental Hotel in Japan Shows Impressive Developments In Scores and Number of Reviews Since Using TrustYou
Namba Oriental Hotel is located in Namba, Japan, known as the center of Minami (South) area of Osaka. In January 2016, they decided to invest in TrustYou’s guest feedback platform to have a better understanding…
The Correlation Between Post-Stay Surveys and Increased Recommendation Rates
In a new study of 8,000 hotels using the TrustYou guest feedback platform, our research identified a positive relationship between hotels that send their guests post-stay surveys and those guests’ willingness to recommend the property.…
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