Case studies

cs---lindner

Lindner Hotels: Case Study

by November 29, 2012 7:37 am Case studies

“Our Park Hotel Hagenbeck in Hamburg was selected as the Best-Loved Hotel in Germany by HolidayCheck, based purely on the positive reviews we asked for, and subsequently obtained. The rating provided a huge amount of positive publicity, and also showed the power of reviews.” JENS MÖSLE, Corporate Manager, Lindner Rooms Division   Find out how Lindner uses TrustYou to improve its customer service.  

cs--Falkensteiner

Falkensteiner Hotels and Residences: Case Study

by October 29, 2012 7:39 am Case studies

“It is a story of trust and image. We can capture consumer confidence right from our landing page. Unlike other providers, TrustYou’s software delivers reviews from many different sources — which also brings with it far more trust, neutrality and credibility, than if that opinion-based content came from only a single source.” MATTHIAS WIESER, Senior Online Marketing Manager, Falkensteiner Hotels and Residences   (Photo Source: Falkensteiner Hotels & Residences) 

cs---Oberstaufen

Oberstaufen: Case Study

by October 29, 2012 7:35 am Case studies

“Holidays are a very important and an expensive time for our clients. I want to make sure my guests are finding the right place when booking at Oberstaufen. Having TrustYou’s scores and reviews on our site gives guests the confidence that they are booking at the best destination for their needs.” BIANCA KEYBACH, Managing Director   Find out how Oberstaufen uses the TrustYou to increase bookings.  

cs--movenpick

Mövenpick Hotels & Resorts: Case Study

by October 15, 2012 7:33 am Case studies

Mövenpick Hotels & Resorts Reinforces Service Excellence with Increased Monitoring & Transparency in Online Reviews Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The Zurich-based company prides itself on delivering premium service, culinary enjoyment and sustainable environments, all delivered to guests with a personal, friendly touch. Mövenpick Hotels & Resorts were early adaptors in recognizing the value of monitoring and responding to online reviews and feedback.  As review and social media platforms began emerging, the company knew these opinions were a valuable source of insight and would have a significant impact… read more »

cs--derag

Derag Hotels: Case Study

by September 29, 2012 7:41 am Case studies

  “When new developments happen in the hotel industry, Derag Hotel and Living monitors them closely so to implement the innovations and remain a frontrunner. In TrustYou, we have found a competent partner with whom to manage social media and hotel reviews efficiently. TrustYou analytics helps us not only to monitor our online reputation, but also to actively work on areas where our competitors have the advantage.” LARS DÜNKER, Operations Manager, Derag Hotel and Living   (Photo Source: Derag Hotels)

CS--Trump

Trump Hotels: Case Study

by September 2, 2012 7:22 am Case studies

Trump Hotel Collection Trumps Competition with Excellent Service, Transparency & TrustScore Proof Five-Star Luxury Brand Displays Score & Reviews from Major Review Sites Under Guest Testimonial Section Trump Hotel Collection, an exquisitely curated five-star brand with properties in prime locations, is known as much for its service as it is for the caliber of the properties boasting the name. The attentive hotel teams do more than tell guests they offer superior service, they deliver it time and time again. As evidenced from superior rankings and reviews across numerous sites with guest-authored feedback, including TripAdvisor, Booking.com, Yelp! and Expedia.com, those who stay at a Trump… read more »