Case studies

movenpick

How Facebook Reviews Contribute to Mövenpick Hotels & Resorts’ Stellar Online Reputation

by March 31, 2015 8:12 am Case studies

Paul Mulcahy, Senior Vice President Commercial at Mövenpick Hotels & Resorts shares insights about how Facebook reviews factor in to the company’s online reputation management strategy. Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The company is of Swiss heritage and with headquarters in central Switzerland (Baar) and prides itself on delivering premium service, culinary enjoyment and sustainable environments, all delivered to guests with a personal, friendly touch. Q. What is your approach to Mövenpick’s online reputation management program? A. Mövenpick Hotels & Resorts was early to acknowledge the importance… read more »

Atlantis

Atlantis, The Palm Dubai Shares Insights On How It Manages Its Online Reviews to Maintain Exceptional Quality and Service

by October 29, 2014 8:17 am Case studies

Alan Lim, Director Projects & Quality at Atlantis, The Palm Dubai shares insights of his company and the partnership with TrustYou. The Atlantis is well known as a luxury 5-star hotel with over 1,500 hotel rooms, situated on the Palm, a man-made island located off Dubai’s coastline. Founded in 2008 Atlantis, The Palm already accommodated a countless number of tourists from all over the world. Q: Hello Mr. Lim, thank you for having us here today. First of all we wanted to congratulate you – the Atlantis has won several awards this year! A: Thank you very much! Yes, we… read more »

cs---Arcotel

Arcotel Improves Response Rate +27% With TrustYou Analytics

by October 29, 2013 7:25 am Case studies

“Working with TrustYou has allowed ARCOTEL Hotels to gain much more customer feedback than ever before. Using TrustYou’s Reputation Surveys, we have been able to drive more guest reviews, and subsequently improve scores and visibility on the review platforms that matter most to our business.” Martin Grabner-Fröhlich, Managing Director, ARCOTEL Hotels & Resorts GmbH

cs---Rydges

Rydges: Case Study

by February 15, 2013 7:27 am Case studies

Rydges is a family of hotels and resorts that combines a modern and genuine approach to service. Its employees strive to give every guest in its 40+ locations a relaxed and comfortable stay. Rydges has been using the latest technology for monitoring reviews for years. The company was an early adopter of TrustYou’s latest monitoring tool and has placed an emphasis on guest feedback online. It was therefore no surprise that Rydges jumped at the opportunity to begin using TrustYou’s newest satisfaction surveys as a way to gain additional feedback. With these survey solutions, guests at Rydges now receive a Rydges-branded email and survey following their stay.… read more »

cs---fiesta

Fiesta Americana: Case Study

by February 1, 2013 7:30 am Case studies

“Fiesta Americana Condesa Cancun attracts a wide range of guests from around the world. We needed an effective way to understand what our guests are saying about us so that we can improve our services and increase bookings. With TrustYou ReviewAnalyst, we have found a strong partner that gives us the valuable data we need to grow our business.” MANUEL NAVARRO, Community Manager   Find out how Fiesta Americana uses TrustYou to improve its TripAdvisor rank.  

cs---lindner

Lindner Hotels: Case Study

by November 29, 2012 7:37 am Case studies

“Our Park Hotel Hagenbeck in Hamburg was selected as the Best-Loved Hotel in Germany by HolidayCheck, based purely on the positive reviews we asked for, and subsequently obtained. The rating provided a huge amount of positive publicity, and also showed the power of reviews.” JENS MÖSLE, Corporate Manager, Lindner Rooms Division   Find out how Lindner uses TrustYou to improve its customer service.  

cs--Falkensteiner

Falkensteiner Hotels and Residences: Case Study

by October 29, 2012 7:39 am Case studies

“It is a story of trust and image. We can capture consumer confidence right from our landing page. Unlike other providers, TrustYou’s software delivers reviews from many different sources — which also brings with it far more trust, neutrality and credibility, than if that opinion-based content came from only a single source.” MATTHIAS WIESER, Senior Online Marketing Manager, Falkensteiner Hotels and Residences   (Photo Source: Falkensteiner Hotels & Residences) 

cs---Oberstaufen

Oberstaufen: Case Study

by October 29, 2012 7:35 am Case studies

“Holidays are a very important and an expensive time for our clients. I want to make sure my guests are finding the right place when booking at Oberstaufen. Having TrustYou’s scores and reviews on our site gives guests the confidence that they are booking at the best destination for their needs.” BIANCA KEYBACH, Managing Director   Find out how Oberstaufen uses the TrustYou to increase bookings.  

cs--movenpick

Mövenpick Hotels & Resorts: Case Study

by October 15, 2012 7:33 am Case studies

Mövenpick Hotels & Resorts Reinforces Service Excellence with Increased Monitoring & Transparency in Online Reviews Mövenpick Hotels & Resorts is a collection of upscale accommodations, spanning Europe, Africa, the Middle East and Asia. The Zurich-based company prides itself on delivering premium service, culinary enjoyment and sustainable environments, all delivered to guests with a personal, friendly touch. Mövenpick Hotels & Resorts were early adaptors in recognizing the value of monitoring and responding to online reviews and feedback.  As review and social media platforms began emerging, the company knew these opinions were a valuable source of insight and would have a significant impact… read more »

cs--derag

Derag Hotels: Case Study

by September 29, 2012 7:41 am Case studies

  “When new developments happen in the hotel industry, Derag Hotel and Living monitors them closely so to implement the innovations and remain a frontrunner. In TrustYou, we have found a competent partner with whom to manage social media and hotel reviews efficiently. TrustYou analytics helps us not only to monitor our online reputation, but also to actively work on areas where our competitors have the advantage.” LARS DÜNKER, Operations Manager, Derag Hotel and Living   (Photo Source: Derag Hotels)