Best practices


Millennials and Their Travel Needs

by June 1, 2016 11:22 am Best practices

Millennials have their own expectations towards hotels when it comes to traveling - and they love traveling! Some hotel brands meet their needs by changing their entire concepts or developing targeted new brands. However, there are some essential and easy ways to meet the tech-savvy and social media enthusiastic crowd. Download our free best practice guide to learn more about it.   

Setting up your surveys for success

by September 28, 2014 3:00 pm Best practices

Reputation Surveys (GSS) allow you to gain valuable insight and market intelligence in order to improve services and stay ahead of the competition. Better yet, Reputation Survey responses can be distributed as reviews to your sales platforms. And more reviews = better scores, better rankings and more bookings. Chaching! Here are some tips to set your surveys up for success.

5 Inspiring examples of great hotel social media

by September 28, 2014 2:58 pm Best practices

I have a short attention span. There is plenty of research that blames social media for this. Sure, social may play a role, but I’m not about to place all the blame there. The real problem is that there is a flood of boring and often irrelevant content out there. And, with a growing email inbox, a full schedule of meetings and sunny spring weather beckoning me to come outside, I don’t have the time or patience to read through boring content. Nothing exacerbates my distaste for dull content more than logging in to [Insert The Name Of Any Social… read more »