TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review Management Software”
Munich, 19 February 2018 - Hotel Tech Report has named TrustYou 2018’s top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world’s elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.
TrustYou is poised for sustained growth in 2018 and offers a full guest feedback platform to manage, analyze and market reviews across the globe.
“We have entered into what is called the trust economy where reputation is currency. The correlation between online reviews and revenue is immense and TrustYou helps it’s partners maximize their presence and improve their reputation” says Hotel Tech Report’s Adam Hollander.
Hoteliers recognized TrustYou's truly world-class onboarding process on hoteltechreport.com where the guest feedback platform exceeded the category average by 7%.
“TrustYou has very powerful tools to easily manage reviews from dozens of third-party sites and OTAs. This is by far the strongest aspect of the platform. Their global support team is very responsive and personable” says a hotel e-commerce manager from Sydney, Australia.
Benjamin Jost, CEO at TrustYou, adds: “We are very excited to be #1 in the category of reputation management. Every day, the TrustYou team works very hard to make sure that our guest feedback platform, our worldwide service, and training efforts exceed our clients’ expectations to create a true value for the hospitality industry. TrustYou lives and breathes customer feedback, so we are especially happy about this award as it comes directly from our customers and partners.”
Find more information about the HotelTechAwards 2018 in the official announcement of all winners.
For more information on TrustYou’s Guest feedback platform and services visit www.trustyou.com
Sobre a TrustYou
A TrustYou, a maior plataforma de feedback de hóspedes do mundo, fornece aos hotéis soluções que geram mais reservas e melhoram o produto hoteleiro. Ao longo de cada etapa do percurso do hóspede, os hotéis podem utilizar o feedback dos hóspedes para melhorar o marketing de avaliações e atingir a excelência operacional. O feedback dos hóspedes influencia 95% das decisões de reserva. As Meta-Reviews da TrustYou, que incorporam centenas de milhões de avaliações de hotéis e publicações nas redes sociais de mais de 500 000 hotéis em todo o mundo, alimentam avaliações de hóspedes em dezenas de sites de viagens, incluindo Google, Kayak e Hoteis.com.* Estas avaliações também geram informações acionáveis para que os hotéis melhorem a sua presença ao longo de cada etapa do percurso dos hóspedes, desde a reserva e das consultas de pesquisa pré-estadia ao feedback pós-estadia na forma de respostas a inquéritos e avaliações, passando por solicitações e mensagens de hóspedes em tempo real. Através do programa de parceiros da TrustYou, os fornecedores de software para hotéis (como PMS, CRM e IBE) podem integrar a plataforma de feedback de hóspedes da TrustYou nos respetivos produtos para ajudarem os seus clientes do setor hoteleiro a influenciar positivamente as reservas e a receita.
Encontrará mais informações sobre a TrustYou e a plataforma de avaliações de hóspedes em www.trustyou.com.
* As Meta-Reviews da TrustYou contêm apenas avaliações verificadas e não incluem avaliações do TripAdvisor
Contacto para a imprensa
Katharina Sickora
katharina.heitmann@www.trustyou.com