Press Releases

TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

by November 8, 2016 3:45 am In The News, Press Releases

Munich and San Diego -  7 November 2016 - TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency’s customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings… read more »

Modus Hotels Selects TrustYou for Integrated Customer Communication Platform

by November 2, 2016 3:08 pm Press Releases

Munich and San Diego —  2 November 2016 - TrustYou, the world’s largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest’s feedback. Modus Hotels utilizes TrustYou Analytics & Radar, a reputation management tool that analyzes web reviews and enables hotels to manage feedback from all online… read more »

Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers

by October 26, 2016 8:48 am Press Releases

Munich, 26 October 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members. “For years, the online travel industry has essentially been a lottery, where potential guests book a hotel and hope that the experience is positive,” said Dorian Harris, Founder at Skoosh. “Our partnership with TrustYou expands our ability to limit the role of ‘luck’… read more »

TrustYou Launches Extensive Partner Program TrustYou Connect Offering Free Guest Feedback Solutions

by October 20, 2016 1:11 pm Press Releases

TrustYou, the world's largest guest feedback platform, today announces the launch of TrustYou Connect allowing eCommerce providers like PMS, CRM, IBE, RMS, OTA, and GDS to integrate TrustYou’s guest feedback platform.  More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe. As hotel guest information is often disconnected from guest feedback, hotels and hotel solution providers have only limited or no insights about their guests. With TrustYou Connect eCommerce partners can help their hotel clients to positively influence every stage of… read more »

Hidden Gems Uncovered: TrustYou Reveals the 10 Most Underrated Hotels in the US

by October 12, 2016 1:09 pm Press Releases

Munich, San Diego, 12 October 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, today released its first annual list of the most underrated hotels in the US.  The list identifies and highlights less frequented hotels with outstanding TrustScores in popular destination cities. TrustScores are based on ranking of more than 100 categories that consumers might discuss in online reviews. These range from responsiveness of guest services teams through cleanliness, and include a variety of amenities. In the inaugural list, three hotels tied for first place, each having earned perfect scores across reviews: Back Bay Suites in Boston Eagle’s… read more »

TrustYou Expands The World’s Largest Guest Feedback Platform with Fully Integrated Real-Time Messaging

by October 6, 2016 10:18 am Press Releases

Munich, 6 October 2016 - TrustYou, the world’s largest guest feedback platform,  today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and after the stay while collecting post-stay feedback. TrustYou Meta-Reviews and TrustScore* - verified summarized review content and scores - are displayed on travel and search… read more »

IDeaS integrates TrustYou’s review data to improve revenue performance

by September 26, 2016 11:12 am Press Releases

Munich, 26 September 2016 - TrustYou, the world’s largest guest feedback platform, now provides its extensive review data to IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services. By integrating TrustYou’s data into IDeaS Revenue Management System (RMS), hotel clients are offered additional insights based on guest feedback to factor in when managing their hotel pricing TrustYou’s reputation management features are conveniently incorporated into  IDeaS RMS to analyze review data to support, compare, and evaluate the overall hotel revenue management along with feedback data. As almost every traveler reads reviews before making a booking decision,… read more »

Relovate integrates TrustYou Meta-Reviews side by side with Pre Book Consider function

by September 19, 2016 11:49 am Press Releases

Munich, 19 September 2016 - TrustYou announced today the new partnership with private, advertising-free, trip planning and booking platform, Relovate, which integrated Meta-Reviews*, verified review summaries. TrustYou is the world’s largest guest feedback platform and analyzes hundreds of millions of hotel reviews, surveys, and social comments and transforms this content into actionable insights for 500,000 hotels. Relovate has incorporated TrustYou’s structured hotel data to add market leading hotel ratings side by side with its unique Pre Book Consider function. Pre Book Consider is a feature which allows users to preview multiple options inside a trip plan before booking. The first-of-its-kind… read more »

TrustYou Publishes Free E-book: A Hotelier’s Guide to Designing Smart Guest Surveys

by September 6, 2016 12:47 pm Press Releases

Munich, 6 September 2016 – Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world’s largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now available for download. Actively collecting post-stay… read more »

Petit Palace Hoteles Increases Revenues and Improves Guest Experiences Through TrustYou Partnership

by August 29, 2016 9:35 am Press Releases

Munich, 29 August 2016 – TrustYou (www.trustyou.com), the world’s largest guest feedback platform, has powered significant guest experience  improvements and positively affected the bottom line for Petit Palace Hoteles, which operates 31 boutique hotels throughout Spain. Since 2013, the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200% in revenue for specific properties at Petit Palace Hoteles. Among key accomplishments, Petit Palace Hoteles was able to dramatically increase its response rate, a measure of management’s commitment to the guest experience. Benjamin Jost,… read more »