Press Releases

Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

by March 16, 2017 9:00 am Press Releases

Munich, 16 March 2017 – TrustYou , provider of the world’s largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts. Since the beginning of February, the Singapore-based hospitality company, which operates more than 30 hotels, resorts and serviced suites with over 12,000 rooms in Asia, Australia and North America, has used TrustYou’s platform to analyze, manage and solicit guest reviews through easy-to-use dashboards. TrustYou collects and examines more than three million… read more »

TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

by February 20, 2017 12:58 pm Press Releases

TrustScores and Meta-Reviews to be Integrated into TRIPBAM Technology to Support Its Hotel Shopping Service Munich, 20 February 2017 - TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world’s largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta-Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and… read more »

Hotel v destination – what matters more to guests looking for romance?

by February 8, 2017 10:09 am Press Releases

Singapore, Munich, 8 February, 2017 -, the leading travel search site in the Asia Pacific and Middle East, along with its guest review data partner, TrustYou, reveals which country’s hotels rate highest with guests for romance, leading up to Valentine’s Day. “There were some interesting trends that came to light while analysing the TrustYou data from guest reviews for romantic hotels in a variety of locations,” said Anna Trushkina, Director, Hotels Commercial for Wego. “Some destinations are intrinsically linked to romance by association with their beautiful surroundings - destinations like Bali, the Thai islands and country or coastal properties… read more »

TrustYou Study Uncovers Travelers’ Online Search and Booking Behaviors

by January 25, 2017 9:48 am Press Releases

++ Review Score Second Most Important Factor Affecting the Booking Decision After a Hotel’s Rate ++ Majority Eliminated Hotels Below A Three-Star-Rating When Choosing The Hotel ++ Munich, 25 January 2017 - TrustYou, the world’s largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler’s search for accommodation and evaluation of offers, which play a pivotal role leading to the eventual decision to book.… read more »

RIU Hotels & Resorts chooses TrustYou to manage and analyze feedback globally through one guest feedback platform

by January 16, 2017 12:22 pm Press Releases

Munich, 16 January 2016 - RIU Hotels & Resorts chose to rely on TrustYou, the world’s largest guest feedback platform, to continue to analyze guest reviews from travelers all over the world. The RIU hotel group, headquartered in Spain, is one of the top 30 hotel chains in the world operating hotels in popular cities and holiday destinations in 19 countries. For more than 60 years RIU Hotels & Resorts has placed high value upon service, quality, and guest satisfaction, leading to numerous regularly awarded international certificates. Within TrustYou’s easy-to-use feedback platform, RIU Hotels & Resorts can analyze and respond… read more »

ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership

by December 5, 2016 10:29 am Press Releases

Munich, 5 December 2016 - TrustYou, the world's largest guest feedback platform, has helped ASKA Hotels, a fast-growing chain of all-inclusive, luxury hotels in Turkey,  improve its guest experience and online reputation by implementing the TrustYou guest feedback platform. As a result of the partnership, ASKA hotels has seen a big increase of its online reputation, consistent growth in guest sentiment, and a dramatic uptick in direct bookings. “TrustYou’s guest feedback platform is essential for our overall success, providing a better understanding of of where we stand - internally and in relation to our competitors,” said Cuneyt Cakalel, General Manager… read more »

TrustYou Expands South American Presence Through Partnership with Slaviero Hotels

by November 23, 2016 10:41 am Press Releases

Munich —  23 November 2016 - TrustYou, the world’s largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings. In order to achieve their objectives, Slaviero will utilize TrustYou’s guest feedback platform, including TrustYou Analytics, which aggregates and analyzes more than 3 million online reviews across the web and… read more »

TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

by November 17, 2016 9:50 am Press Releases

Munich and San Diego - 17 November 2016 - TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines. In addition to the improved semantic display, Meta-Review 2.0 also includes badges for hotel rankings that identify standout hotels and hotel attributes across each city worldwide. For example, a hotel might be identified as being in the… read more »

BRIT Hotels Operationalizes Guest Feedback Through Partnership with TrustYou

by November 9, 2016 9:00 am Press Releases

Munich - 9 November 2016 - TrustYou, the world's largest guest feedback platform, has been selected by BRIT Hotels, a French hotel chain with more than 100 properties to manage their guest feedback across all channels - direct, web, and social. Through the partnership, BRIT Hotels will gain access to actionable intelligence that is based on guest reviews from across the web, including the hotel’s own guest surveys, and influence travelers during the entire guest journey. BRIT Hotels will enjoy the capabilities of TrustYou Analytics, a high-end analysis tool that aggregates and analyzes online reviews, offering hotels a simple to… read more »