In The News

What Women And Men Want From Hotels

by August 28, 2014 11:31 am In The News

It’s friendly service, stiff drinks and a sweet pool for the women when they visit a hotel, while their male counterparts go for the Internet and look at the pricing of room and services. Therein lie the differences on what the male and female travellers care about most during their hotel visits, as revealed by the online reputation management tool, TrustYou. From analysis of 50 million hotel reviews to understand these differences, TrustYou found that while overall scores are similar for reviews written by each gender (i.e. women are not more critical than men, or vice versa) there are differences… read more »

Thomas Cook Signs Deal To Keep An Eye On Hotels Via Social Monitoring

by August 20, 2014 8:04 am In The News

Thomas Cook has agreed a multi-year deal with TrustYou to keep a check on the online reputation of its 45,000+ hotel partners. This agreement will enable Thomas Cook to monitor the performance hotels it has contracted, as well as search and analyse reviews from consumers about its properties. Thomas Cook says this will ensure its hotel partners are aware of the public feedback from their guests and to take corrective action (if needed) to meet the standards of the tour operator. Chief operating officer at Thomas Cook Group, Peter Fankhauser, says: “Quality assurance is a key factor in our strategy… read more »

What Women Really Want

by August 18, 2014 10:09 am In The News

Close your eyes for a moment and think of the last time you visited a hotel. What was the first thing you noticed about the service? When posed this question, women will remember the staff's friendliness (or lack thereof), while men think of the staff's professionalism (or lack thereof). We recently analysed 50 million hotel reviews to understand the differences between what women and men care about most during their hotel visits. While overall scores are similar for reviews written by each gender (women are not more critical than men, or vice versa), there are differences in the way that… read more »

Most Comfortable Hotel Beds

by August 14, 2014 10:21 am In The News

Find out which U.S. hotels truly provide a good night’s sleep, based on an exclusive analysis of travelers’ online reviews. General manager Jennifer Rota knew the Distrikt Hotel’s 2010 opening near Times Square posed a challenge: “We’re in a one-block radius with every chain you can imagine, so how are we going to stand out?” It’s the kind of dilemma that keeps you up at night. Ultimately, Rota zeroed in on the sleep experience, investing in airport-grade windows, upping the thread count to 500, and offering soft and firm pillows as well as turndown service in all 155 rooms. Guests… read more »

Things Hotel Guests Say

by August 13, 2014 7:11 am In The News

Singapore, 13 August, 2014 - From too many women, not enough women, resident ghosts and a poolside bird convention, hotel guest reviews can go beyond praising great service and the hotel buffet to reinforce how personal a hotel stay is for all of us. Wego, the leading travel search site in the Asia Pacific and Middle East, and big data travel review partner TrustYou, gathered some of the more unusual feedback from hotel guests around the world. “Hotel guests are usually quite candid about what impressed them and what didn’t,” commented Joachim Holte, Chief Marketing Officer at Wego. “Every traveller… read more »

Using Verified Travel Reviews To Understand Business Travelers

by July 23, 2014 2:39 pm In The News

Let’s say in one room you have a business traveler who flew all night, managed a full day of meetings, returned to the hotel to catch up on emails and eat. He or she then needs to squeeze in a very solid eight hours of shut eye to get up and do it all again. In the next room, you have a vacationer who wants to sleep in, take a long bath, eat a leisurely in-room breakfast, post yesterday’s photos on Facebook, and then head out for a day of exploring. It’s clear that while they have similar needs, their… read more »

Cambodia tops 15 best rated swimming pools in the Asia Pacific

by July 22, 2014 8:23 am In The News

Singapore, 22 July, 2014 - Wego, the leading travel search site in the Asia Pacific and Middle East, together with big data and travel review partners TrustYou, today shared the top 15 rated hotel swimming pools according to thousands of Asia Pacific hotel reviews. “The top four rated pools in APAC are all located in Cambodia, which wasn’t quite what we were expecting,” said Joachim Holte, Chief Marketing Officer for Wego. “Cambodia is a spectacular destination but we didn’t expect the country to monopolise with such high pool ratings.” The Plantation in Phnom Penh rated number one with a score… read more »

A New Way To Collect Experience Feedback From Multiple Touch Points

by July 16, 2014 8:30 am In The News

TrustYou offers the capability to send multiple guest surveys per hotel for different hotel experiences. New York, NY and Munich, Germany – July 10, 2014 – TrustYou is proud to announce that, with the delivery of its latest Hotel Reputation Management solution, it now includes the capability to send out multiple targeted surveys. Hotels can now send surveys post stay, during stay and directly related to the hotels outlets such as Spa, F&B, Events and any other business areas where guests have had an experience touch point with the hotel. This advance in the solution is very important as hotels… read more »

Globally, which region leads with the best hotel reviews?

by May 21, 2014 8:20 am In The News

Singapore, 21 May, 2014 - Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data and travel review partner, TrustYou, today revealed a comparison of hotel reviews between three large global regions: APAC, North America and Europe/Middle East/Africa. Which of these areas are scoring the highest hotel ratings and what features do travellers rate the best, and worst? The Asia Pacific region, which incorporates Australia/New Zealand, North and Southeast Asia, came out on top scoring 85.8 percent overall in 16 categories that included service, facilities, food, romance, luxury, romance, nightlife, price and more.… read more »

The best hotel beds in India according to Wego and TrustYou

by May 14, 2014 10:51 am In The News

Travel search engine, Wego India, and big data and travel review partners, TrustYou, have revealed the top 10 hotels with the best beds, rooms and service in the country, based on reviews from thousands of travellers. (see chart below) “India’s top 10 rooms, which are all 5 star and above, scored 89% to 94%in satisfaction reviews by travellers, which I think shows that this country is extremely accomplished at creating a high standard of opulence and luxury,” said Jackson Fernandez, managing director of Wego India. All the rooms are situated in popular destinations of historical significance such as Udaipur, Jodhpur… read more »