Dans les médias

Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition

par juin 14, 2017 5:43 Communiqués de presse, Dans les médias

Munich, 14 June 2017 – Today, Recruit Holdings Co., Ltd has announced the acquisition of TrustYou, the world’s largest guest feedback platform, with the goal to further invest in the international hospitality and travel market. This marks a major milestone for TrustYou and results in increased opportunities for growth across the globe. TrustYou’s management will remain to be lead by the two founders, Jakob Riegger and Benjamin Jost, in collaboration with the global management team, who is committed to stay on board on a long-term basis. Through this investment, customers and partners will benefit from broader and faster product development… Lire plus »

TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

par novembre 8, 2016 3:45 Communiqués de presse, Dans les médias

Munich and San Diego -  7 November 2016 - TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency’s customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings… Lire plus »

Improved Service for Travelers: Australia’s Gold Coast Integrates TrustYou’s Meta-Review into Destination Website

par février 1, 2016 4:01 Communiqués de presse, Dans les médias

Munich, 1 February 2016 - Travelers can now see all reviews about accommodations of the Australian Gold Coast on its destination website, summarized as a well structured overview by TrustYou. The Meta-Review is a detailed summary of all verified reviews across the world. A recently conducted study shows that summarized review content gives travelers the most useful overview of hotels compared to full text reviews. Australia’s Gold Coast attracts millions of holidaymakers from across the world each year. The Gold Coast’s accommodation offering is vast; ranging from holiday parks to apartments, holiday houses, hotels and high-end resorts.  Gold Coast Tourism… Lire plus »

TrustYou Announces Partnership with PLP Tourism and Opens a New Office in South Africa

par janvier 29, 2016 11:41 Communiqués de presse, Dans les médias

Munich, 29 January 2016 - Today, TrustYou announced its new partnership with PLP Tourism and its Managing Director, Ms. Thembi Kunene, to firmly establish its position in South Africa. The newly appointed partner will be representing TrustYou across the entire African continent. TrustYou’s online reputation management products and review data are used worldwide in the travel and hospitality industry. The newest addition to TrustYou’s product portfolio is TrustYou Stars, an advanced guest satisfaction survey tool that allows hotels to gain more reviews and enhance their content on Google. TrustYou’s CEO and co-founder, Benjamin Jost says “Africa is an important market… Lire plus »

Study Reveals That Travelers Prefer Summarized Review Content Over Full
Text Reviews

par février 2, 2015 11:22 Dans les médias

  Consumer research identifies how sites can present travel review content to increase consumer trust and bookings   Munich, Germany and New York, USA – February 2, 2015 – New York University and TrustYou, the inventor of the Meta-ReviewsTM and global online reputation management leader, have released the results of a study on the role of reviews in the travel planning process. The study examined the preference of consumers when using reviews to make travel purchases, evaluating their time investment, confidence/trust, and mobile experience. Specifically, the study compared user experiences with review summaries versus traditional full text reviews.   The study,… Lire plus »

Which city’s hotel cuisine reigns supreme in Southeast Asia?

par novembre 11, 2014 8:22 Dans les médias

Jakarta, Kuala Lumpur and Singapore have more in common than close proximity and easy flight connections, they’re also renowned for their distinctive culinary flavours which attract foodie-loving travellers from right around the world. Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data review partner TrustYou, examined hotel culinary review comparisons for the three Southeast Asian capitals, for the past 12 months. The reviews were split into a variety of categories that received the most mentions from millions of verified guest reviews collected by TrustYou. The data is applicable to hotel restaurants, bars… Lire plus »

The customer is NOT always right: Business strikes back with user reviews

par octobre 31, 2014 8:49 Dans les médias

In business, it might pay to keep the customer happy, but how far should you go just to keep the peace? Thanks to new technology, a bad review now cuts both ways and the peer review is increasingly a feature of everything from holidays and restaurants to cab rides and flat shares. For Bereket Hagos, who drives an Uber car in central London, the two-way street of peer reviews has democratized a process that was normally arbitrated by employers. "You just deal directly with the customer and that means there's real respect," he told CNN. Uber runs a five-star rating… Lire plus »

ORM Meets CRM: Hotels Use Reviews to Personalize the Guest Experience

par octobre 20, 2014 7:56 Dans les médias

They seem so long ago, those days when hotels were wary of online travel reviews, largely feeling they would be open to unjust public criticism. Then, the industry shifted and began using this feedback to make the guest experience better by improving service and facilities based on guest comments. Shortly thereafter, hotels began publishing reviews on their own sites: trust in transparency. Now with the advent of ORM (online reputation management) integration with CRM (customer relationship management), the potential for hotels to truly embrace online travel reviews has come full circle, as online relationship management becomes synonymous with the highest… Lire plus »

Study Shows Travelers Willing to Pay More for Hotels With Better
Travel Reviews

par septembre 22, 2014 7:06 Dans les médias

Dallas, TX and Munich, Germany – September 22, 2014 – TrustYou, the inventor of the Meta-ReviewTM and global online reputation management leader, working in conjunction with Donna Quadri-Felitti, Academic Chair and Clinical Associate Professor at NYU, Preston Robert Tisch Center for Hospitality and Tourism, has developed a study to understand the link between reviews and hotel conversion rates and pricing. The study, which is available here for free download, is the first of its kind using simulated booking engines and heat mapping technology to determine consumers’ hotel choices.   Here’s what hotels should know about the link between travel reviews… Lire plus »

Munich’s Oktoberfest Confronts The Travel Tech Sector

par septembre 4, 2014 7:41 Dans les médias

TrustYou’s Inaugural Leadership Summit pits local brew with global brass New York City, USA and Munich, Germany – September 4, 2014 – TrustYou will host its inaugural travel technology leadership summit on October 2, 2014 at its European Headquarters in Munich. While the beer must conform to the Reinheitsgebot and be brewed within city limits, industry heads from around the world will convene without constraint to debate the next wave of strategic imperatives.   Following provocative roundtable discussions, participants will switch gears from soaking in their peers’ wisdom to soaking in local suds. The venue will also change to the… Lire plus »