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Things Hotel Guests Say

durch August 13, 2014 7:11 am Neuigkeiten

Singapore, 13 August, 2014 - From too many women, not enough women, resident ghosts and a poolside bird convention, hotel guest reviews can go beyond praising great service and the hotel buffet to reinforce how personal a hotel stay is for all of us. Wego, the leading travel search site in the Asia Pacific and Middle East, and big data travel review partner TrustYou, gathered some of the more unusual feedback from hotel guests around the world. “Hotel guests are usually quite candid about what impressed them and what didn’t,” commented Joachim Holte, Chief Marketing Officer at Wego. “Every traveller… Lesen Sie mehr »

Using Verified Travel Reviews To Understand Business Travelers

durch Juli 23, 2014 2:39 pm Neuigkeiten

Let’s say in one room you have a business traveler who flew all night, managed a full day of meetings, returned to the hotel to catch up on emails and eat. He or she then needs to squeeze in a very solid eight hours of shut eye to get up and do it all again. In the next room, you have a vacationer who wants to sleep in, take a long bath, eat a leisurely in-room breakfast, post yesterday’s photos on Facebook, and then head out for a day of exploring. It’s clear that while they have similar needs, their… Lesen Sie mehr »

Cambodia tops 15 best rated swimming pools in the Asia Pacific

durch Juli 22, 2014 8:23 am Neuigkeiten

Singapore, 22 July, 2014 - Wego, the leading travel search site in the Asia Pacific and Middle East, together with big data and travel review partners TrustYou, today shared the top 15 rated hotel swimming pools according to thousands of Asia Pacific hotel reviews. “The top four rated pools in APAC are all located in Cambodia, which wasn’t quite what we were expecting,” said Joachim Holte, Chief Marketing Officer for Wego. “Cambodia is a spectacular destination but we didn’t expect the country to monopolise with such high pool ratings.” The Plantation in Phnom Penh rated number one with a score… Lesen Sie mehr »

A New Way To Collect Experience Feedback From Multiple Touch Points

durch Juli 16, 2014 8:30 am Neuigkeiten

TrustYou offers the capability to send multiple guest surveys per hotel for different hotel experiences. New York, NY and Munich, Germany – July 10, 2014 – TrustYou is proud to announce that, with the delivery of its latest Hotel Reputation Management solution, it now includes the capability to send out multiple targeted surveys. Hotels can now send surveys post stay, during stay and directly related to the hotels outlets such as Spa, F&B, Events and any other business areas where guests have had an experience touch point with the hotel. This advance in the solution is very important as hotels… Lesen Sie mehr »

Globally, which region leads with the best hotel reviews?

durch Mai 21, 2014 8:20 am Neuigkeiten

Singapore, 21 May, 2014 - Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data and travel review partner, TrustYou, today revealed a comparison of hotel reviews between three large global regions: APAC, North America and Europe/Middle East/Africa. Which of these areas are scoring the highest hotel ratings and what features do travellers rate the best, and worst? The Asia Pacific region, which incorporates Australia/New Zealand, North and Southeast Asia, came out on top scoring 85.8 percent overall in 16 categories that included service, facilities, food, romance, luxury, romance, nightlife, price and more.… Lesen Sie mehr »

The best hotel beds in India according to Wego and TrustYou

durch Mai 14, 2014 10:51 am Neuigkeiten

Travel search engine, Wego India, and big data and travel review partners, TrustYou, have revealed the top 10 hotels with the best beds, rooms and service in the country, based on reviews from thousands of travellers. (see chart below) “India’s top 10 rooms, which are all 5 star and above, scored 89% to 94%in satisfaction reviews by travellers, which I think shows that this country is extremely accomplished at creating a high standard of opulence and luxury,” said Jackson Fernandez, managing director of Wego India. All the rooms are situated in popular destinations of historical significance such as Udaipur, Jodhpur… Lesen Sie mehr »

Wego joins hand with TrustYou to reveal best hotel beds in India

durch Mai 14, 2014 10:10 am Neuigkeiten

Wego, a travel comparison site has partnered TrustYou, data and travel review partners, have revealed the top ten hotels with the best beds, rooms and service in the country. Jackson Fernandez, managing director, Wego India, said, “A good night’s sleep in a dreamy hotel bed leaves a strong and memorable impression on hotel guests. It’s quite remarkable that the top ten hotel bed reviews for Indian hotels were all ranked in the high nineties. The appreciation of a comfortable and restful sleep definitely makes an impact on guests.” “India’s top ten rooms, which are all five star and above, scored… Lesen Sie mehr »

Wego reveals the best hotel beds in India

durch Mai 14, 2014 9:20 am Neuigkeiten

Wego revealed the top ten hotels with the best beds, rooms and service in India. BANGALORE - Wego, India’s favourite travel comparison site along with big data and travel review partners, TrustYou, revealed the top ten hotels with the best beds, rooms and service in the country, according to travellers.  “A good night’s sleep in a dreamy hotel bed leaves a strong and memorable impression on hotel guests,” said Jackson Fernandez, Managing Director Wego India. “It’s quite remarkable that the top ten hotel bed reviews for Indian hotels were all ranked in the high nineties. The appreciation of a comfortable and restful sleep definitely makes an impact… Lesen Sie mehr »

Bringing travel planning back to the destination

durch Mai 14, 2014 8:36 am Neuigkeiten

This article was originally published on Tnooz.com. The original content can be found here. Verified review summaries are key to getting travel planning and booking back on DMO and hotel sites. Why? NB: This article is written by Alan Young, SVP of marketing and strategic partnerships at TrustYou. Review sites are the number one influencer of traveler decisions (as many as 69% of travelers say so, according to a 2013 TripAdvisor TripBarometer”). Many travel review sites have parlayed this popularity to become booking engines, while DMOs and hotels have watched their visibility in the travel planning process decline. In order for hotels and DMOs… Lesen Sie mehr »

The Future of How Travelers Evaluate Hotels

durch Mai 7, 2014 9:13 am Neuigkeiten

This article was originally published on HotelExecutive.com. The original content can be found here. By Alan Young, SVP, Marketing and Strategic Partnerships, TrustYou The Changing Review Landscape Ten years ago, travelers had to base their booking decisions on traditional advertisements and marketing. This was the only available information to go off of when booking. Then, user-generated content came along and changed everything, introducing user-generated content to the travel industry. Travelers could turn to the opinions of their peers to get an inside look at what the hotel was really like. Now, there are hundreds of platforms where travelers can write reviews and voice… Lesen Sie mehr »