Which city’s hotel cuisine reigns supreme in Southeast Asia?

durch November 11, 2014 8:22 am Neuigkeiten

Jakarta, Kuala Lumpur and Singapore have more in common than close proximity and easy flight connections, they’re also renowned for their distinctive culinary flavours which attract foodie-loving travellers from right around the world. Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data review partner TrustYou, examined hotel culinary review comparisons for the three Southeast Asian capitals, for the past 12 months. The reviews were split into a variety of categories that received the most mentions from millions of verified guest reviews collected by TrustYou. The data is applicable to hotel restaurants, bars… Lesen Sie mehr »

The customer is NOT always right: Business strikes back with user reviews

durch Oktober 31, 2014 8:49 am Neuigkeiten

In business, it might pay to keep the customer happy, but how far should you go just to keep the peace? Thanks to new technology, a bad review now cuts both ways and the peer review is increasingly a feature of everything from holidays and restaurants to cab rides and flat shares. For Bereket Hagos, who drives an Uber car in central London, the two-way street of peer reviews has democratized a process that was normally arbitrated by employers. "You just deal directly with the customer and that means there's real respect," he told CNN. Uber runs a five-star rating… Lesen Sie mehr »

Auf Die Bewertung Gekommen: Hotels Ermöglichen Einen Auf Den Gast
Zugeschnittenen Aufenthalt Dank Online-Bewertungen

durch Oktober 20, 2014 7:56 am Neuigkeiten

Die Hotelkette Lindner ist eine der Ersten, die ihre ORM Daten in ihr CRM System integrieren. Ein Schritt, der den Kundenservice auf eine ganz neue Ebene bringt.   Sie scheint schon so lange her, die Zeit als Hotels Online-Bewertungen kritisch gegenüber standen und sich nicht in der Lage sahen öffentliche Kritik im Internet „einzustecken“. Doch irgendwann kam der Wandel in der Industrie. Die Bewertungen wurden zum Feedback, Hoteliers konnten somit den Stand ihres Hotels besser einschätzen und wussten woran gearbeitet werden musste. Kommende Gäste konnten sich schon bald über besseren Service und „aufgehübschte“ Hotelanlagen freuen. Kurzum, Gästebewertungen dienten zur Qualitätsverbesserung.… Lesen Sie mehr »

Study Shows Travelers Willing to Pay More for Hotels With Better
Travel Reviews

durch September 22, 2014 7:06 am Neuigkeiten

Dallas, TX and Munich, Germany – September 22, 2014 – TrustYou, the inventor of the Meta-ReviewTM and global online reputation management leader, working in conjunction with Donna Quadri-Felitti, Academic Chair and Clinical Associate Professor at NYU, Preston Robert Tisch Center for Hospitality and Tourism, has developed a study to understand the link between reviews and hotel conversion rates and pricing. The study, which is available here for free download, is the first of its kind using simulated booking engines and heat mapping technology to determine consumers’ hotel choices.   Here’s what hotels should know about the link between travel reviews… Lesen Sie mehr »

Munich’s Oktoberfest Confronts The Travel Tech Sector

durch September 4, 2014 7:41 am Neuigkeiten

TrustYou’s Inaugural Leadership Summit pits local brew with global brass New York City, USA and Munich, Germany – September 4, 2014 – TrustYou will host its inaugural travel technology leadership summit on October 2, 2014 at its European Headquarters in Munich. While the beer must conform to the Reinheitsgebot and be brewed within city limits, industry heads from around the world will convene without constraint to debate the next wave of strategic imperatives.   Following provocative roundtable discussions, participants will switch gears from soaking in their peers’ wisdom to soaking in local suds. The venue will also change to the… Lesen Sie mehr »

What Women And Men Want From Hotels

durch August 28, 2014 11:31 am Neuigkeiten

It’s friendly service, stiff drinks and a sweet pool for the women when they visit a hotel, while their male counterparts go for the Internet and look at the pricing of room and services. Therein lie the differences on what the male and female travellers care about most during their hotel visits, as revealed by the online reputation management tool, TrustYou. From analysis of 50 million hotel reviews to understand these differences, TrustYou found that while overall scores are similar for reviews written by each gender (i.e. women are not more critical than men, or vice versa) there are differences… Lesen Sie mehr »

Thomas Cook Signs Deal To Keep An Eye On Hotels Via Social Monitoring

durch August 20, 2014 8:04 am Neuigkeiten

Thomas Cook has agreed a multi-year deal with TrustYou to keep a check on the online reputation of its 45,000+ hotel partners. This agreement will enable Thomas Cook to monitor the performance hotels it has contracted, as well as search and analyse reviews from consumers about its properties. Thomas Cook says this will ensure its hotel partners are aware of the public feedback from their guests and to take corrective action (if needed) to meet the standards of the tour operator. Chief operating officer at Thomas Cook Group, Peter Fankhauser, says: “Quality assurance is a key factor in our strategy… Lesen Sie mehr »

What Women Really Want

durch August 18, 2014 10:09 am Neuigkeiten

Close your eyes for a moment and think of the last time you visited a hotel. What was the first thing you noticed about the service? When posed this question, women will remember the staff's friendliness (or lack thereof), while men think of the staff's professionalism (or lack thereof). We recently analysed 50 million hotel reviews to understand the differences between what women and men care about most during their hotel visits. While overall scores are similar for reviews written by each gender (women are not more critical than men, or vice versa), there are differences in the way that… Lesen Sie mehr »

Most Comfortable Hotel Beds

durch August 14, 2014 10:21 am Neuigkeiten

Find out which U.S. hotels truly provide a good night’s sleep, based on an exclusive analysis of travelers’ online reviews. General manager Jennifer Rota knew the Distrikt Hotel’s 2010 opening near Times Square posed a challenge: “We’re in a one-block radius with every chain you can imagine, so how are we going to stand out?” It’s the kind of dilemma that keeps you up at night. Ultimately, Rota zeroed in on the sleep experience, investing in airport-grade windows, upping the thread count to 500, and offering soft and firm pillows as well as turndown service in all 155 rooms. Guests… Lesen Sie mehr »

Things Hotel Guests Say

durch August 13, 2014 7:11 am Neuigkeiten

Singapore, 13 August, 2014 - From too many women, not enough women, resident ghosts and a poolside bird convention, hotel guest reviews can go beyond praising great service and the hotel buffet to reinforce how personal a hotel stay is for all of us. Wego, the leading travel search site in the Asia Pacific and Middle East, and big data travel review partner TrustYou, gathered some of the more unusual feedback from hotel guests around the world. “Hotel guests are usually quite candid about what impressed them and what didn’t,” commented Joachim Holte, Chief Marketing Officer at Wego. “Every traveller… Lesen Sie mehr »