TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

durch November 8, 2016 3:45 am Neuigkeiten, Pressemitteilungen

Munich and San Diego -  7 November 2016 - TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency’s customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK,, and Skyscanner, impacting hotel bookings… Lesen Sie mehr »

Improved Service for Travelers: Australia’s Gold Coast Integrates TrustYou’s Meta-Review into Destination Website

durch Februar 1, 2016 4:01 pm Neuigkeiten, Pressemitteilungen

Munich, 1 February 2016 - Travelers can now see all reviews about accommodations of the Australian Gold Coast on its destination website, summarized as a well structured overview by TrustYou. The Meta-Review is a detailed summary of all verified reviews across the world. A recently conducted study shows that summarized review content gives travelers the most useful overview of hotels compared to full text reviews. Australia’s Gold Coast attracts millions of holidaymakers from across the world each year. The Gold Coast’s accommodation offering is vast; ranging from holiday parks to apartments, holiday houses, hotels and high-end resorts.  Gold Coast Tourism… Lesen Sie mehr »

TrustYou Announces Partnership with PLP Tourism and Opens a New Office in South Africa

durch Januar 29, 2016 11:41 am Neuigkeiten, Pressemitteilungen

Munich, 29 January 2016 - Today, TrustYou announced its new partnership with PLP Tourism and its Managing Director, Ms. Thembi Kunene, to firmly establish its position in South Africa. The newly appointed partner will be representing TrustYou across the entire African continent. TrustYou’s online reputation management products and review data are used worldwide in the travel and hospitality industry. The newest addition to TrustYou’s product portfolio is TrustYou Stars, an advanced guest satisfaction survey tool that allows hotels to gain more reviews and enhance their content on Google. TrustYou’s CEO and co-founder, Benjamin Jost says “Africa is an important market… Lesen Sie mehr »

Study Reveals That Travelers Prefer Summarized Review Content Over Full
Text Reviews

durch Februar 2, 2015 11:22 am Neuigkeiten

  Consumer research identifies how sites can present travel review content to increase consumer trust and bookings   Munich, Germany and New York, USA – February 2, 2015 – New York University and TrustYou, the inventor of the Meta-ReviewsTM and global online reputation management leader, have released the results of a study on the role of reviews in the travel planning process. The study examined the preference of consumers when using reviews to make travel purchases, evaluating their time investment, confidence/trust, and mobile experience. Specifically, the study compared user experiences with review summaries versus traditional full text reviews.   The study,… Lesen Sie mehr »

Which city’s hotel cuisine reigns supreme in Southeast Asia?

durch November 11, 2014 8:22 am Neuigkeiten

Jakarta, Kuala Lumpur and Singapore have more in common than close proximity and easy flight connections, they’re also renowned for their distinctive culinary flavours which attract foodie-loving travellers from right around the world. Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data review partner TrustYou, examined hotel culinary review comparisons for the three Southeast Asian capitals, for the past 12 months. The reviews were split into a variety of categories that received the most mentions from millions of verified guest reviews collected by TrustYou. The data is applicable to hotel restaurants, bars… Lesen Sie mehr »

The customer is NOT always right: Business strikes back with user reviews

durch Oktober 31, 2014 8:49 am Neuigkeiten

In business, it might pay to keep the customer happy, but how far should you go just to keep the peace? Thanks to new technology, a bad review now cuts both ways and the peer review is increasingly a feature of everything from holidays and restaurants to cab rides and flat shares. For Bereket Hagos, who drives an Uber car in central London, the two-way street of peer reviews has democratized a process that was normally arbitrated by employers. "You just deal directly with the customer and that means there's real respect," he told CNN. Uber runs a five-star rating… Lesen Sie mehr »

Auf Die Bewertung Gekommen: Hotels Ermöglichen Einen Auf Den Gast
Zugeschnittenen Aufenthalt Dank Online-Bewertungen

durch Oktober 20, 2014 7:56 am Neuigkeiten

Die Hotelkette Lindner ist eine der Ersten, die ihre ORM Daten in ihr CRM System integrieren. Ein Schritt, der den Kundenservice auf eine ganz neue Ebene bringt.   Sie scheint schon so lange her, die Zeit als Hotels Online-Bewertungen kritisch gegenüber standen und sich nicht in der Lage sahen öffentliche Kritik im Internet „einzustecken“. Doch irgendwann kam der Wandel in der Industrie. Die Bewertungen wurden zum Feedback, Hoteliers konnten somit den Stand ihres Hotels besser einschätzen und wussten woran gearbeitet werden musste. Kommende Gäste konnten sich schon bald über besseren Service und „aufgehübschte“ Hotelanlagen freuen. Kurzum, Gästebewertungen dienten zur Qualitätsverbesserung.… Lesen Sie mehr »

Study Shows Travelers Willing to Pay More for Hotels With Better
Travel Reviews

durch September 22, 2014 7:06 am Neuigkeiten

Dallas, TX and Munich, Germany – September 22, 2014 – TrustYou, the inventor of the Meta-ReviewTM and global online reputation management leader, working in conjunction with Donna Quadri-Felitti, Academic Chair and Clinical Associate Professor at NYU, Preston Robert Tisch Center for Hospitality and Tourism, has developed a study to understand the link between reviews and hotel conversion rates and pricing. The study, which is available here for free download, is the first of its kind using simulated booking engines and heat mapping technology to determine consumers’ hotel choices.   Here’s what hotels should know about the link between travel reviews… Lesen Sie mehr »

Munich’s Oktoberfest Confronts The Travel Tech Sector

durch September 4, 2014 7:41 am Neuigkeiten

TrustYou’s Inaugural Leadership Summit pits local brew with global brass New York City, USA and Munich, Germany – September 4, 2014 – TrustYou will host its inaugural travel technology leadership summit on October 2, 2014 at its European Headquarters in Munich. While the beer must conform to the Reinheitsgebot and be brewed within city limits, industry heads from around the world will convene without constraint to debate the next wave of strategic imperatives.   Following provocative roundtable discussions, participants will switch gears from soaking in their peers’ wisdom to soaking in local suds. The venue will also change to the… Lesen Sie mehr »

What Women And Men Want From Hotels

durch August 28, 2014 11:31 am Neuigkeiten

It’s friendly service, stiff drinks and a sweet pool for the women when they visit a hotel, while their male counterparts go for the Internet and look at the pricing of room and services. Therein lie the differences on what the male and female travellers care about most during their hotel visits, as revealed by the online reputation management tool, TrustYou. From analysis of 50 million hotel reviews to understand these differences, TrustYou found that while overall scores are similar for reviews written by each gender (i.e. women are not more critical than men, or vice versa) there are differences… Lesen Sie mehr »