| Grounds | - + public areas are nice ( 1 )
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| Audience | - + this hotel is an excellent choice for families and groups ( 1 )
- + good place for groups ( 1 )
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| Ambience | - + the elegant but at the same time relaxed atmosphere ( 2 )
- + , luxurios atmosphere ( 1 )
- + an absolutely exceptional music ( 1 )
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| Internet | - + expected free internet ( 2 )
- + internet access in the lobby ( 1 )
- + internet bargain ( 1 )
- + wireless internet service in the rooms ( 1 )
- - BUT no wireless internet ( 2 )
- - Internet was a trouble ( 1 )
- - There is only one computer with internet access ( 1 )
- - wi-fi did not work ( 1 )
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| Building | - + lobby area with somewhat grand ( 3 )
- + and nice interior ( 3 )
- + The lobby area was nice ( 2 )
- + a fantastic Italian marble entrance hall ( 2 )
- + the bar in the hotel was comfortable ( 1 )
- - a narrow design ( 3 )
- - lobby slow ( 1 )
- - building that looks a bit dated ( 1 )
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| Service | - + and very helpful staff ( 20 )
- + and friendly staff ( 17 )
- + Reception desk staff helpful ( 7 )
- + service very good ( 7 )
- + , competent and friendly staff ( 6 )
- - The staff on recetion were poor ( 2 )
- - staff were not helpful ( 2 )
- - a manager but none ( 1 )
- - staff were not so nice ( 1 )
- - check in and check out - poor ( 1 )
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| Drinks | - + touch like free bottled water ( 2 )
- + aperitif was generous and tasty ( 2 )
- + a drink at the bar and it was very pleasant ( 1 )
- + The free coffee ( 1 )
- - juice was not chilled ( 1 )
- - Wine selection overpriced ( 1 )
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| Hotel | - + A beautiful hotel ( 26 )
- + a decent hotel ( 20 )
- + can't wait to go back ( 14 )
- + a very pleasant stay. ( 5 )
- + a good value ( 4 )
- - a fairly average 4* hotel ( 7 )
- - I would not recommend it ( 6 )
- - priced so high and offers so little ( 5 )
- - A greatly overpriced hotel ( 4 )
- - Hotel is very dated ( 3 )
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| Food+Drink | - + breakfast is good ( 13 )
- + called best restaurants ( 11 )
- + a beautiful breakfast ( 9 )
- + a nice meal ( 6 )
- + missing fresh fruits ( 3 )
- - breakfast was extremely bad ( 4 )
- - breakfast was a bit of a rip-off ( 2 )
- - Breakfast was good but not a must ( 2 )
- - The breakfast buffet was fine but very overpriced ( 1 )
- - Breakfast lacking ( 1 )
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| Location | - + a good location ( 13 )
- + hotel is within easy walking distance ( 7 )
- + Although very close to the train station ( 7 )
- + . Free parking ( 6 )
- + an ideal location ( 6 )
- - a bad location ( 5 )
- - , expensive parking ( 3 )
- - it is not the best location ( 3 )
- - ) not the actual hotel ( 3 )
- - The main drawback to this hotel ( 2 )
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| Room | - + and very large bedroom ( 16 )
- + , clean and comfortable rooms ( 13 )
- + Bedrooms were comfortable ( 13 )
- + and nice rooms ( 11 )
- + a big bathroom ( 7 )
- - Decor a little tired ( 4 )
- - price - dark and outdated rooms ( 3 )
- - Pillows were very hard ( 3 )
- - from the most basic room ( 3 )
- - removed dirty towels ( 2 )
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