| Grounds | - + . But great massage ( 5 )
- + , great pool ( 3 )
- + i can highly recommend the steam room ( 2 )
- + . Positive is the whirlpool ( 2 )
- + The spa is nice ( 2 )
- - massage was not of a high standard ( 1 )
- - Spa treatments are over priced ( 1 )
- - the gym is poor ( 1 )
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| Audience | - + I would gladly reccommend to anyone ( 2 )
- + recomend this to anyone ( 2 )
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| Ambience | - + a great atmosphere ( 3 )
- + ambience of the hotel was very good ( 2 )
- + Friendly elegant and trendy atmosphere ( 1 )
- - a feeling of being ripped off ( 2 )
- - it feels anonymous ( 1 )
- - either lacking or weak climate ( 1 )
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| Internet | - + , high speed internet ( 1 )
- + Internet in the room ( 1 )
- + internet access is available free of charge ( 1 )
- - and not free internet ( 2 )
- - internet access was very expensive ( 1 )
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| Building | - + a modern building ( 6 )
- + facilities are a first class ( 4 )
- + Design and architecture equally appealing ( 3 )
- + bar which were nice ( 2 )
- + The facility itself is first rate and spotlessly clean ( 1 )
- - facilities a bit disappointing ( 2 )
- - but horrible corridors ( 2 )
- - corridors: smelly ( 2 )
- - Facilities The Spa also offers no great ( 1 )
- - The bar wasn't cheap ( 1 )
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| Service | - + employees very friendly ( 25 )
- + , friendly courteous staff ( 20 )
- + , excellent service ( 16 )
- + , good comfort and exellent service ( 7 )
- + , efficient staff ( 6 )
- - subsequent complaint to the management ( 1 )
- - a turn down service - none ( 1 )
- - The concierge was not particularly helpful ( 1 )
- - the worst service ( 1 )
- - the restaurant staff to be snotty ( 1 )
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| Drinks | - + and great coffee ( 2 )
- + drinks are very nice and tasty ( 2 )
- + , fresh squeezed juice ( 1 )
- + wine in the minibar are free of charge - nice ( 1 )
- + have decent coffee ( 1 )
- - . My only complaint was the bottled water ( 1 )
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| Hotel | - + a fantastic hotel ( 38 )
- + .amazing! ( 22 )
- + a nice hotel ( 18 )
- + a hotel is clean ( 8 )
- + hotel- very modern ( 7 )
- - the hotel can get very busy and sometimes noisy ( 2 )
- - experience but lacked ( 2 )
- - rates were extremely high ( 1 )
- - prices over priced ( 1 )
- - Only criticism is the price ( 1 )
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| Food+Drink | - + and great restaurants ( 14 )
- + a lovely french meal ( 11 )
- + Alster enjoy breakfast or dinner ( 11 )
- + Breakfast expensive but very nice ( 5 )
- + of fresh fruit ( 2 )
- - The buffet breakfast whilst expensive ( 1 )
- - meal were very poor ( 1 )
- - restaurant slightly unfriendly ( 1 )
- - the restaurant... it is very overpriced ( 1 )
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| Location | - + a beautiful location ( 17 )
- + a fab city ( 8 )
- + a lovely city ( 6 )
- + hotels offer more central location ( 5 )
- + . All in all I would recommend this hotel ( 4 )
- - parking can be very difficult so it is worth the money ( 1 )
- - Location is not the most convenient ( 1 )
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| Room | - + a great room ( 24 )
- + a spacious junior suite ( 19 )
- + a breathtaking view ( 19 )
- + , amazing bath ( 18 )
- + and comfy beds ( 15 )
- - floor is dark and gloomy ( 2 )
- - room is a bit small ( 2 )
- - room so was a bit disappointed ( 1 )
- - the bathroom mirror is inadequate ( 1 )
- - the room itself wasn't so big ( 1 )
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