| Grounds | - + beautiful garden ( 9 )
- + fantastic spa ( 6 )
- + a gym that is well ( 4 )
- + a good massage ( 3 )
- + free gym ( 2 )
- - Spa is closed ( 3 )
- - the gardens which would be nicer ( 1 )
- - fitness center is a disgrace ( 1 )
- - The Spa treatments were over-priced ( 1 )
- - Gardens was great, but way too small ( 1 )
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| Audience | - + highly recommend it to anyone ( 5 )
- + is good for business travelers ( 3 )
- + tip I would offer to anyone ( 2 )
- + : I would recommend this hotel to anyone ( 1 )
- + worked well for our family ( 1 )
- - nothing for anyone ( 1 )
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| Ambience | - + a wonderful ambiance ( 5 )
- + a good feeling ( 5 )
- + relaxed feel of the place ( 3 )
- + feeling much ( 2 )
- + quite modern ambience ( 2 )
- - old charm ( 3 )
- - atmosphere was quite disappointing ( 2 )
- - horrendous loud music ( 2 )
- - little atmosphere ( 2 )
- - feeling cramped ( 1 )
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| Internet | - + for free wifi ( 14 )
- + free in room internet ( 7 )
- + wifi In the lobby ( 4 )
- + great internet ( 3 )
- + high speed broadband but is actually as slow ( 3 )
- - Internet access extremely expensive ( 7 )
- - didn't provide internet access free of charge ( 6 )
- - And no Wifi in rooms ( 4 )
- - Internet connection is very expensive and extremely slow and not reliable ( 2 )
- - Internet connection is joke ( 2 )
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| Building | - + an amazing building ( 35 )
- + a lovely courtyard ( 13 )
- + lobby area is awesome ( 12 )
- + an historic property ( 7 )
- + a great bar ( 6 )
- - an older building ( 4 )
- - hallways worn and need updating ( 4 )
- - dilapidated design ( 3 )
- - the building is very old ( 3 )
- - Corridors are frankly depressing ( 2 )
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| Service | - + 5 star for service ( 91 )
- + 5 star service ( 90 )
- + and friendly staff ( 77 )
- + Checkout was as courteous ( 70 )
- + best, and excellent concierge ( 47 )
- - and very poor service ( 11 )
- - bad service ( 7 )
- - but unbelievably rude receptionist ( 5 )
- - Housekeeping is bad and rude ( 4 )
- - . Fairly unhelpful and unfriendly staff ( 4 )
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| Drinks | - + a complimentary bottle of white wine ( 11 )
- + best wine ( 6 )
- + a bottle of Chardonnay as well ( 5 )
- + drink - all included ( 3 )
- + excellent coffee ( 3 )
- - drink are very good, but a bit pricey ( 5 )
- - , no freshly squeezed juice ( 1 )
- - soda or coffee on them. It is dusty ( 1 )
- - drink there is outrageous ( 1 )
- - lack of a coffe ( 1 )
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| Hotel | - + a beautiful hotel ( 286 )
- + - absolutely great. ( 189 )
- + a good experience ( 81 )
- + all I would highly recommend this hotel ( 30 )
- + a luxury hotel ( 21 )
- - All in all, I would not recommend this hotel to anyone ( 41 )
- - although small and high rates ( 27 )
- - all in all, there were problems ( 23 )
- - a very expensive hotel ( 22 )
- - definitely not worth the money ( 16 )
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| Food+Drink | - + all great cuisine ( 93 )
- + always recommended lovely restaurants ( 38 )
- + breakfast (about a block away) - beautiful ( 17 )
- + Breakfast in the restaurant was fine but not outstanding ( 12 )
- + a haute cuisine restaurant ( 10 )
- - bar/restaurant is expensive ( 22 )
- - Breakfast is really expensive, but loads of ( 5 )
- - Food dissapointing ( 4 )
- - breakfast very poor) ( 4 )
- - lackluster presentation ( 3 )
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| Location | - + absolutely fabulous location ( 304 )
- + a beautiful place ( 65 )
- + a more central location ( 45 )
- + a hotel with personality in a beautiful location ( 28 )
- + , convenient location ( 21 )
- - city is relatively expensive ( 10 )
- - could be a better location ( 3 )
- - the place was unhygienic ( 2 )
- - bad city ( 2 )
- - place is NOT cheap ( 2 )
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| Room | - + a Junior Suite that was simply amazing ( 134 )
- + a fairly spacious room ( 124 )
- + absolutely great view ( 104 )
- + A great bed ( 71 )
- + a Junior Suite and it was well ( 69 )
- - a cramped room ( 60 )
- - ceiling in shower was peeling ( 21 )
- - room (a junior suite on the Club Floor) was not ready ( 16 )
- - floor, which was absolutely TINY ( 13 )
- - a poor shower ( 13 )
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