TrustYou News

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The Hotel Guest’s On-Site Experience – Communicating With The Guest

by July 17, 2017 5:55 am , , Leave a comment

When working in hospitality, and especially when managing a hotel, you quickly learn about the guest journey and what it implies. You probably know by now that there are three main phases that a traveler always goes through: the search and booking process, the actual stay on-site, and their post-stay impressions, which are sometimes translated into formal feedback through hotel reviews.   Since we have previously focused on the first stage, the decision making factors that influence the booking and the booking behaviours, it is now time to discuss the on-site experience and how can hoteliers make the most of… read more »

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TrustYou Clients Voted on Their 3 Favorite New Features of 2016

by March 14, 2017 10:00 am , Leave a comment

When looking at the TrustYou 2016 Year in Review in more detail, we mentioned that we had a busy year with 11 product updates resulting in 40 new features to make our platform the best in the business! We’ve been busy, but this is just the tip of the iceberg! Our teams are working hard all year long to provide the best possible user experience and to offer the most useful features in the industry. We also want to understand how our clients are using our platform, so we can address their needs in future developments. At the end of each… read more »

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Event Recap: Travel Tech Leadership Summit + Oktoberfest!

by November 3, 2016 3:09 pm Leave a comment

On Thursday, September 29, 2016, over 30 leaders from travel, hospitality, and technology sectors arrived at TrustYou's Travel Tech Leadership Summit in Munich, Germany for a day of conversation and collaboration. The 3rd annual Leadership Summit presented by TrustYou was held during Munich's most popular event of the year, Oktoberfest! In true Bavarian tradition, the summit began with a Weißwurstbreakfast, where TrustYou co-founder Jakob Riegger tapped the keg for the attendees to enjoy, while fellow co-founder Benjamin Jost greeted the attendees and kicked off the day's sessions.   Immediately following, PhoCusWright founder Philip Wolf began a moderated, educational session with his co-presenters from Google,… read more »

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TrustYou 6.0: Introducing a Brand New TrustYou

by October 5, 2016 12:50 pm , Leave a comment

This past year, we as consumers have experienced some extreme updates of some of our favorite apps and devices. From Instagram to Snapchat, to the new iOS 10, 2016 definitely seems like the year of positive changes. To provide our users with a similar exciting experience, TrustYou is proud to release our most significant updates to the product’s user interface! We are happy to introduce, TrustYou 6.0.   Enjoy the New [TrustYou]ser Interface   Over time, web and app-based interfaces (interface = how the product looks and how users interact with it) evolve and change to adapt with user preferences.… read more »

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TrustYou Technology Will Benefit Both Attendees and Exhibitors at HITEC 2016

by June 2, 2016 8:47 pm , Leave a comment

The TrustYou team will be at the Hospitality Industry Technology Exposition & Conference (HITEC) in New Orleans, LA the week of June 20th - 23rd. HITEC is the world’s largest hospitality technology show, so it seemed only fitting that TrustYou utilize this outlet to showcase the world’s largest guest feedback platform. The TrustYou guest feedback platform collects and analyzes nearly 3 millions traveler reviews, surveys, and social posts each week for over 500,000 global hotels. Travels sites like KAYAK, Hotels.com, and Google use this data to help enhance the traveler’s search-shop-buy process. And now with the introduction of TrustYou’s new… read more »

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How Hotels Can Stay Competitive in 2016

by January 19, 2016 5:52 am , Leave a comment

Mobile bookings are the name of the game this year. As is making the travel research and purchase process as simple and visually appealing as possible. When it comes to the valuable real estate of a mobile screen, travelers need their hotel research to be relevant and lightening fast, take as few clicks as possible, and be more visual than ever. And a hotel’s job this year is to ensure that across all platforms—especially the search engines, where a majority of travelers start their travel planning—they are contributing to making the experience better. Those that do will outpace their competitors. TrustYou… read more »

What’s the True Impact of Bad (Or Great) Services?

by December 3, 2015 1:03 pm Leave a comment

Travel reviews are essential to a hotel’s prosperity. Reviews can have a cascading effect: positive reviews bring travelers and their positive reviews bring more travelers. Negative reviews, obviously, discourage travelers, and when problems aren’t fixed, those travelers who were undeterred by negative comments, write more negative reviews. But how do hotels know which repairs to make? What will really effect change when it comes to guest service and improving reviews?   Identifying what is and is not working can be a complicated task. Not every complaint deserves the same level of attention when it comes to repairs, and identifying which… read more »

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How to Get Guests to Find, Book, and Trust Your Hotel? New TrustYou Website Holds the Answers

by October 27, 2015 2:40 pm Leave a comment

Travel reviews—and the way they are monitored, measured, and presented—have changed. With the launch of a new website, TrustYou tells the story of the modern travel review and the ways in which reviews can be leveraged to increase presence (Find), increase direct reservations (Book), and grow traveler confidence (Trust).   TrustYou leads the industry in creating better travel review platforms to improve the guest experience, as well as bringing hotels the tools they need in order to generate more direct bookings as a results of travel reviews.   With hints of a book layout, the new site aims to be… read more »