Miscellaneous

restaurants

Top Hotel Restaurants to Check out During HITEC 2017

by June 8, 2017 10:00 am Leave a comment

If you’re attending HITEC 2017 in Toronto, there’s a good chance you’ll want to know the good spots nearby to grab a great breakfast, lunch, dinner, or drinks. That's why we scoured our database of online reviews to bring you the five highest rated hotel restaurants near the convention center that offer a unique and delicious meal. Whether you want to impress a potential business partner or have a great place to eat with your team, these places all come highly recommended.   1. Making Waves Boatel This charming floating hotel is located in the center of downtown Toronto and offers an… read more »

direct messaging

5 Do’s and Don’ts of Direct Messaging Your Guests

by February 21, 2017 10:00 am , , , Leave a comment

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do it: ask someone out (I mean, direct message your guests – you’ll have to read part one to understand the dating references in this piece). Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be… read more »

most romantic hotels

The Top 10 Most Romantic Hotels in the World

by February 2, 2017 3:40 pm , Leave a comment

2017 has arrived! The final belated Christmas gifts are now in the hands of their happy new owners and you have given out all your best wishes for this New Year. Now, Valentine’s Day is just around the corner! Here is another gift to give to  your partner! When doing research online, you can find many websites and articles telling you the best gifts of the year. It’s no surprise that, a romantic trip is always on the top of the list, followed by the traditional flowers and chocolates, of course! In the end, the most important thing is to… read more »

2016 Year in Review

2016 Year in Review: Looking Back at TrustYou’s Best Year Yet!

by January 17, 2017 9:17 am Leave a comment

As we shake off the holidays and kick start a new year, we’re excited to look back at some of the highlights from the past 12 months and take a quick peek ahead at the trends 2017 will bring! From welcoming new partners and investing in employees to better support our growing client list, to launching dozens of new, much anticipated, features and three new products that made our platform even more powerful, it’s been a busy year!   Here’s a quick snapshot of some of our proudest moments:   2016 was a year of growth and innovation. We took… read more »

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Unusual, Unique, and… Underrated: Europe’s Hidden Hotel Gems

by December 15, 2016 9:06 am , Leave a comment

Looking for some travel inspiration in 2017? TrustYou took a look at some of Europe’s most popular cities and identified the most underrated hotels. According to traveler reviews, these are the hotels worth checking out on the next trip to Rome, Madrid or Paris! The list is based on a mix of the TrustScore, a scoring system that TrustYou has created for hotels based on more than 100 categories, and hotel popularity. TrustYou analyzed only hotels with reviews in the past 24 months and identified less popular hotels as those with  review counts lower than 10% of the threshold. Based… read more »

messaging-info-feature

[Infographic]: An Analysis of Hotel Guest Conversations

by November 21, 2016 3:46 pm Leave a comment

Engagement is on the rise between hotel staff and guests through messaging services as conversations increasingly move digital and mobile. Recording these conversations opens the door to further insight into the guest journey by analyzing their sentiment to unveil communication attitudes and behaviors. How to Utilize Real-Time Messaging to Monitor Guest Feedback To illustrate some of the potential, collectable insights, we've analyzed 10,000 messages using TrustYou's state-of-the art sentiment analysis algorithms. The infographic below captures a snapshot of the conversations existing between TrustYou Messaging clients and their guests:     Hotels can learn a lot about their guests by communicating regularly with them on-site.… read more »

guest engagement

How Guest Engagement Can Help Your Hotel

by September 1, 2016 10:00 am , , Leave a comment

Have you seen the phrase guest engagement mentioned more recently? You may have seen it here, here, or even here. As with every new buzzword in hospitality, guest engagement is getting a lot of attention, for good reason.   Guest Engagement Is…   Guest engagement stems from the marketing principle of “customer engagement”, which has been defined as the act of “creating deep connections with customers that drive purchase decisions, interaction, and participation”. When applied to the hospitality industry, the strategy asks hotels to establish a relationship with guests in order to influence their behaviors on-site. For example, imagine a… read more »

hotel mobile technology

Part 1 of the Hotel Mobile Technology Series: Improve Conversions and Capture Attention with Mobile Users

by August 16, 2016 10:00 am , , Leave a comment

Welcome to part one of our four part blog series on hotel mobile technology! Over the next two weeks, we will discuss how to use hotel mobile technology to positively impact the entire guest experience. Part one will focus on the first stage of a guest’s travel journey: online hotel research.   The shift to mobile devices for planning and booking is a big opportunity for travel brands.  Mobile bookings are expected to surpass desktop transactions for the first time ever.  If you're focused on improving your hotel’s booking app, keep in mind conversions start long before the reservation itself.  Nearly… read more »

Hotel-Lobby

The Future of Guest Feedback: Proactive vs. Predictive Experiences

by August 2, 2016 10:00 am , , Leave a comment

In every area of business, being proactive beats being reactive. For example, if investors can follow the ebbs and flows of the stock market, they can predict when to invest and when to hold back – garnering a profit. The same is true in hospitality. However, this notion of being proactive rather than reactive when it comes to providing positive guest feedback is still a foreign concept to many. It doesn’t just mean offering your guests a pleasant stay in the hopes of a positive review. Rather,  it's about actually understanding the needs of each individual guest to provide them with the best experience.… read more »

person-holiday-vacation-woman-large

The Guest Feedback Cycle: Influencing the Traveler at Every Stage of Their Journey

by July 12, 2016 3:00 pm , , , Leave a comment

I’ll start this post with a bold statement: the traveler experience begins and ends with guest feedback. Now, let me back [it] up. It is fair to say that the traveler journey consists of  three main stages: booking the hotel, the onsite experience, and delivering post-stay commentary. When guest feedback is leveraged by a hotel in the right way, it impacts the traveler at every stage of this experience and creates a cycle of booking one customer in order to deliver another. Let’s take a closer look at each of the main stages of the traveler journey to see how… read more »