Tag Archive: guest

Listen To Guest

Why Listening To Your Guests Is The Key To Improved Operations Management

by May 20, 2019 2:07 pm

Improving the management process of internal operations is one of the most important goals of every modern hotelier. With so many tasks, responsibilities, and technologies that you have to juggle with on a daily basis, the simple act of listening might come across as too basic. But actually paying attention to what your guests have to say is the key to improving not only your hotel’s reputation but also the internal operations that you struggle with. It’s easy to see why, as a traveler, you wouldn’t want to deal with any complications during your trip. Swinging back and forth between… read more »

On Site Experience

The Hotel Guest’s On-Site Experience – Communicating with the Guest

by July 17, 2017 5:55 am

When working in hospitality, and especially when managing a hotel, you quickly learn about the guest journey and what it implies. You probably know by now that there are three main phases that a traveler always goes through: the search and booking process, the actual stay on-site, and their post-stay impressions, which are sometimes translated into formal feedback through hotel reviews.   Since we have previously focused on the first stage, the decision making factors that influence the booking and the booking behaviours, it is now time to discuss the on-site experience and how can hoteliers make the most of… read more »