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The Top 3 Features Hotels Can Leverage in A Guest Feedback Platform

par janvier 16, 2018 4:15 Leave a comment

New Year, New Strategy. It has a nice ring to it. But what hotel marketing or hotel operations strategy is right for you, and how can you make sure it’s successful? At TrustYou, we know one thing for certain: guest feedback impacts bookings. From the initial booking, all the way until the guest checks out, guest feedback impacts a guest’s decisions and experiences from start to finish. That’s why a single, online reputation solution isn’t enough to strategically take advantage of everything guest feedback has to offer. Today, hotels need a solution to not only analyze, but also collect, manage,… Lire plus »

leadership-summit

Event Recap: Travel Tech Leadership Summit + Oktoberfest!

par novembre 3, 2016 3:09 Leave a comment

On Thursday, September 29, 2016, over 30 leaders from travel, hospitality, and technology sectors arrived at TrustYou's Travel Tech Leadership Summit in Munich, Germany for a day of conversation and collaboration. The 3rd annual Leadership Summit presented by TrustYou was held during Munich's most popular event of the year, Oktoberfest! In true Bavarian tradition, the summit began with a Weißwurstbreakfast, where TrustYou co-founder Jakob Riegger tapped the keg for the attendees to enjoy, while fellow co-founder Benjamin Jost greeted the attendees and kicked off the day's sessions.   Immediately following, PhoCusWright founder Philip Wolf began a moderated, educational session with his co-presenters from Google,… Lire plus »

trustyou-6

TrustYou 6.0: Introducing a Brand New TrustYou

par octobre 5, 2016 12:50 , Leave a comment

This past year, we as consumers have experienced some extreme updates of some of our favorite apps and devices. From Instagram to Snapchat, to the new iOS 10, 2016 definitely seems like the year of positive changes. To provide our users with a similar exciting experience, TrustYou is proud to release our most significant updates to the product’s user interface! We are happy to introduce, TrustYou 6.0.   Enjoy the New [TrustYou]ser Interface   Over time, web and app-based interfaces (interface = how the product looks and how users interact with it) evolve and change to adapt with user preferences.… Lire plus »

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Comment les hôtels peuvent-ils rester compétitifs en 2016

par janvier 19, 2016 5:52 , Leave a comment

Les réservations via mobiles sont à l’ordre du jour cette année. En effet, elles rendent ainsi le processus de recherche et d’achat aussi simple et attractif visuellement que possible. Lorsque l’on regarde la valeur ajoutée des écrans mobiles, les voyageurs ont besoin que leur recherche d’hôtel soit pertinente et les aide à se décider rapidement, ne prenant aussi peu de clics que possible et soit aussi attractive visuellement que possible. Le rôle des hôtels cette année est donc de s’assurer que sur toutes les plateformes - et plus particulièrement les moteurs de recherches où la majorité des voyageurs commencent leurs… Lire plus »

What’s the True Impact of Bad (Or Great) Services? Now You Know With TrustYou Impact Scores

par décembre 3, 2015 1:03 Leave a comment

Travel reviews are essential to a hotel’s prosperity. Reviews can have a cascading effect: positive reviews bring travelers and their positive reviews bring more travelers. Negative reviews, obviously, discourage travelers, and when problems aren’t fixed, those travelers who were undeterred by negative comments, write more negative reviews. But how do hotels know which repairs to make? What will really effect change when it comes to guest service and improving reviews?   Identifying what is and is not working can be a complicated task. Not every complaint deserves the same level of attention when it comes to repairs, and identifying which… Lire plus »

How to Get Guests to Find, Book, and Trust Your Hotel? New TrustYou Website Holds the Answers

par octobre 27, 2015 2:40 Leave a comment

Travel reviews—and the way they are monitored, measured, and presented—have changed. With the launch of a new website, TrustYou tells the story of the modern travel review and the ways in which reviews can be leveraged to increase presence (Find), increase direct reservations (Book), and grow traveler confidence (Trust).   TrustYou leads the industry in creating better travel review platforms to improve the guest experience, as well as bringing hotels the tools they need in order to generate more direct bookings as a results of travel reviews.   With hints of a book layout, the new site aims to be… Lire plus »