Hotel Tips

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My Last Review was _____: a Guest’s Perspective

by April 17, 2018 2:42 pm , Leave a comment

As a central point of our latest research project, we wanted to discover what type of reviews guests are leaving after their latest stay. So what did we do? We asked a group of travelers a set of questions that were aimed at their experience with online reviews. Even before their stay, most travelers - meaning 93% - are interacting with reviews before they make their booking decision, something we tested in a 2015 study. This time around, our researchers wanted to dig into that statistic even further, to see exactly how relevant reviews are to their booking decision. Guests were asked… read more »

TY 10 Blog Posts

10 Reasons To Choose TrustYou As Your Guest Feedback Platform

by March 21, 2018 8:52 am , , Leave a comment

Celebrations have begun, as this month we officially turn 10 years old! This marks a huge milestone for our company and we are extremely proud that we've come so far. Ever since the company was founded, back in 2008, we have constantly grown and continuously improved, with more drive and passion for our work. Our mission is to help hotels from all over the world to improve their businesses through an excellent reputation, which has paid off in the amazing and unexpected ways. Hard work, effective and constant evolving products, plus a diverse-international team, have brought us an impressive portfolio… read more »

TY 10 Blog Posts

10 Milestones In 10 Years – TrustYou’s Most Important Moments

by March 15, 2018 9:29 am , Leave a comment

  TrustYou is 10 years old and we can say with complete honesty that it’s been an amazing ride! These have been 10 years full of challenges and ambitious goals, of hard work and determination. We have been through so much, we always pushed hard and believed in our dream of improving the travel experience and helping hotels from all over the world. We are lucky enough to count on an incredible, global team, of different, passionate adventurers and we all work together as one.   Our journey doesn’t stop here though. Looking back and realizing how much we achieved… read more »

T-Z-guide

The Guest Feedback A-Z Guide For Hotels: Part IV

by March 1, 2018 9:12 am , Leave a comment

After part I, II and III of our Guest Feedback A-Z Guide, we have now reached the bottom of the alphabet and in our final part of this blog series, we’ll talk about relevant industry concepts between travel technology and generation Z. Take a look for quick and easy definitions and supporting content, that can help you get into the depths of hospitality and guest feedback, for a better understanding of it and a more successful business.   T Travel Technology = Technology has a huge impact in the travel and hospitality industry and nowadays, it is pretty much impossible… read more »

M-S-guide

The Guest Feedback A-Z Guide For Hotels: Part III

by February 21, 2018 8:32 am , Leave a comment

The third installment of our Guest Feedback A-Z Guide is here and this week we are focusing on everything from marketing to surveys. You probably know the drill by now: we are breaking down the most relevant concepts of guest feedback and the hospitality industry in summarized definitions and referrals to extra pieces of information. Also, in case you missed the first two parts of the A-Z Guide, take a look here and here.   M Marketing = A concept that you are probably already familiar with, marketing represents all of a business’ actions of promoting and selling its products… read more »

G-L-guide

The Guest Feedback A-Z Guide For Hotels: Part II

by February 15, 2018 8:40 am , Leave a comment

Last week we published the first part of our Guest Feedback A-Z Guide for Hotels and, in case you haven’t seen it already, you can check it out here. This week, we continue to break down the most relevant terms and concepts that any person working in hospitality needs to know. From Google to loyalty programs, take a look at our summarized definitions, with extra references and supporting materials that can help you get a better grip on the industry!   G Google = Basically, the world’s largest and most used search engine - also when it comes to travelers… read more »

A-F-guide

The Guest Feedback A-Z Guide For Hotels: Part I

by February 7, 2018 1:49 pm , Leave a comment

Hospitality is a giant industry, constantly growing, constantly changing and improving and guest feedback plays an important role throughout every step of the guest journey. While swimming in such deep waters, knowing and understanding all of its complex implications can sometimes come as a challenge. Especially since technology has started to impact hospitality and the importance of reviews and continues to do so, more and more every day, new and exciting concepts arise and you have to make sure that you keep up with them.   This is why we created the Guest Feedback A-Z Guide for Hotels, meant to… read more »

op management

Why Listening To Your Guests Is The Key To Improved Operations Management

by February 1, 2018 12:07 pm , Leave a comment

Swinging back and forth between departments and representatives is usually a pretty frustrating experience, especially when you’re on vacation. No one wants to waste time on complications or misunderstanding, no matter how unintentional they are.   Of course, there are always two sides to any story and it’s easy to understand why, as a traveler, you wouldn’t want to deal with any complications during your trip; on the other hand, if you work in hospitality, you know how complex a hotel’s structure is and how hard it is to constantly maintain operations at an optimal, satisfactory level. Although technology has… read more »

llive chat y

How Live Chat Can Improve The Guest Experience

by January 23, 2018 11:10 am , , Leave a comment

If you were around before the internet became a modern god and absolutely vital for any home and business, you can probably still remember what sending out a letter was like. Oh, the time that you spent writing it, how long it took for it to get to the destination, how many days passed before getting a reply… Doesn’t that just sound so… old and far away?   Luckily, the old ways are far behind us. Although some hopeless romantics could argue that letters still have their charm and are certainly personal, it’s no secret that the vast majority of… read more »

volara final

Voice Messaging through AI – The Future Of Communication In Hospitality

by January 5, 2018 8:45 am , Leave a comment

Communication has been used by every civilization in the world. From signs and drawings, to the many different methods that we use everyday, it’s been used to exchange information in a meaningful way. With the rise of technology, communication was even more deeply impacted, which is one of the topics that we approach in our previous post: Technology Trends In Travel: What To Expect In 2018. Newer, easier, and more exciting ways of communicating are being developed every day, and we have now reached a point when we can carry a message to any distance, and through a multitude of… read more »