Actualités sur l’industrie

It’s Here! The Recommended Method (and Cadence) of Responding to Reviews

par mai 25, 2016 2:03 , , Leave a comment
Over the past few years, you may have heard multiple, and often differing, opinions on how hotels should respond to online reviews. Recently, Cornell released a study that helps hotels answer the age-old question. The study found correlations between reviews and hotel revenue and that there are two key limitations Read More

Survey shows that TrustYou is the most used program for online reputation management

par novembre 19, 2015 10:28 Leave a comment
Online reviews have developed as an important marketing instrument for hotels. The right way of dealing with reviews results in a stronger customer relationship, more bookings, higher revenue and offers possibilities for better quality management.* The most convenient way to overview and manage the numerous reviews on the many different Read More