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International Travelers

Your Guests Are International – Your Hotel’s Approach Should Be Too

per settembre 19, 2017 10:58 am , Leave a comment

Whether we’re talking about vacations, business travels or single-night stays, international visitors are a big faction of any hotel’s total number of guests. Especially if your hotel is located in a central area of a bigger city or in a popular holiday region, you probably greet foreign visitors on a daily basis. This is why it’s extremely important to know exactly how to not only attract them, but keep them coming.   Any type of guest deserves an equal amount of attention, respect and the same effort and dedication from the hotel’s management team. It might, however, be easier to… leggi ancora »

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Weekly Roundup #37: Travel, Tech and Social Media

per settembre 15, 2017 1:25 pm Leave a comment

Week 37/2017 Greetings, everyone and welcome back on our blog, for another Weekly Roundup! As usual, we gathered the most interesting and relevant news and stories that were published this week, so make sure to take a look at the headlines! Also, for more daily updates and news, don’t forget to follow our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram! Until next Friday, have a lovely weekend! Industry News Hotelchamp partners with TrustYou and offers review content to users: It’s been another exciting week for us, since we added a new partner to our portfolio! Our Meta-Reviews service… leggi ancora »

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4 Reasons to Read Our Latest eBook from Start to Finish

per settembre 14, 2017 9:24 am , Leave a comment

When it comes to hospitality, we can surely say that the show will always go on, no matter what. Hotels will never stop being necessary and with tourism being the huge, multi-billion dollar industry that it is, diversity is always encouraged and awaited by travelers. Having options to chose from, like big chains and independent properties, is most certainly a must, but what makes one different than the other? Sure, branded hotels have their fair share of large-scale efforts that they must constantly focus on, but independent hotels might sometimes feel like a bit of an outsider. Attracting travelers to… leggi ancora »

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Weekly Roundup #36: Travel, Tech and Social Media

per settembre 8, 2017 1:41 pm Leave a comment

Week 36/2017 Greetings, everyone! You know what today’s deal is: Friday = Weekly Roundup, so welcome back! As usual, we scanned the news during this week and put together a summary of the most interesting and relevant ones, so you could go through a quick recap before the weekend. So read away and don’t forget to come back next Friday, for another roundup! Until then, you can follow us on social media: Facebook, Twitter, Google+ and Instagram! Have an amazing weekend! Industry News TrustYou Releases Insightful New eBook to Aid Independent Hotel Marketing Efforts: We are delighted to announce that… leggi ancora »

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Weekly Roundup #35: Travel, Tech and Social Media

per settembre 1, 2017 12:30 pm Leave a comment

Week 35/2017 Hi, everyone! Welcome back to our Weekly Roundup, for your fresh dose of hospitality news. It has been an interesting week, so you can take a look at what we found in the media and see for yourself what the most interesting and relevant stories are. Don’t forget, we do this every Friday, so pay us another visit next week and until then, feel free to check our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram! Have a great, fun weekend! Industry News AccorHotels expands luxury portfolio in Asia Pacific: It’s been another productive period for our… leggi ancora »

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Millienials Are Choosing OTAs – How Can Reviews Influence Their Decisions?

per agosto 29, 2017 1:30 pm , Leave a comment

It has become pretty clear by now that millennial travelers are here to stay. Sure, Gen Z is quickly catching up, but millennials are still leading the race and hospitality is going above and beyond to adapt to this particular generation of consumers. Driving millennials to a hotel and keeping things as personal as possible has become a priority for hotels and, naturally, this includes direct bookings.   What happens though when millennials choose OTAs rather than booking directly on the hotel website? Unfortunately, this is not a rhetorical question, but a reality. Studies show that indirect bookings are on… leggi ancora »

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Weekly Roundup #33: Travel, Tech and Social Media

per agosto 18, 2017 9:59 am Leave a comment

Week 33/2017 Happy Friday, dear readers! Another week has quickly passed by, so here we are again with the Weekly Roundup: your dose of fresh news and stories from the hospitality industry. We hope you enjoy the read and, as usual, if you want more daily news, we highly recommend following our social media accounts! We are on Facebook, Twitter, LinkedIn, Google+ and Instagram. Have an amazing weekend, everyone! Industry News TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio: We are excited to announce that this week we have officially expanded our client portfolio, by… leggi ancora »

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Weekly Roundup #32: Travel, Tech and Social Media

per agosto 11, 2017 2:09 pm Leave a comment

Week 32/2017 Hello again, dear readers! Welcome to our Weekly Roundup! Every end of the week, we make it our mission to deliver to you a summary of the most interesting and relevant recent news. So here is what we found this week, we hope you enjoy the read and come back next Friday, for another Roundup! Until then, have an amazing weekend! Industry News Priceline Group nets $720.2 million in second quarter, beating estimates: This week, the Priceline Group Inc. reported its second-quarter net income of $720.2 million, up from $580.6 million year over year. Gross travel bookings were… leggi ancora »

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Weekly Roundup #31: Travel, Tech and Social Media

per agosto 4, 2017 12:36 pm Leave a comment

Week 31/2017 Greetings, everyone and welcome to our Weekly Roundup! As usual, during this week, we gathered every single piece of information that sparked our interest and we guarantee that you’ll find them interesting as well. So take a look at the headlines and, for more daily news and stories, make sure to follow our social media accounts: Facebook, Twitter, LinkedIn, Google+ and Instagram! Until next Friday, have a lovely weekend! Industry News Kayak launches Travel Trends tool based on billions of search results: Our client Kayak has recently launched a new Trends Tool which will allow customers and travel… leggi ancora »

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Weekly Roundup #30: Travel, Tech and Social Media

per luglio 28, 2017 12:21 pm Leave a comment

Week 30/2017 Hi there, fellow readers! It’s great to have you back on our blog, for the Weekly Roundup! You know the drill by now: we prepared this week’s most interesting news about hospitality and overall travel and you can find it all here: news, stories, technology posts, everything that you need to know before heading off into the weekend. So enjoy and we hope to have “see” you next Friday! Industry News TrustYou Invests in Enhanced Account Management To Ensure Maximum Client Satisfaction: We’re excited to announce that this week, our new established Global Account Management team has become… leggi ancora »

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How to Achieve Organizational Change through Customer Feedback

per giugno 20, 2017 8:01 pm Leave a comment

Organizational change CAN be achieved through customer feedback, that is why hotels must look into ways to collect information from your guests. Everyone who stays in your hotel should be presented with ways that enable him or her to give feedback, because the feedback you received helps to improve the customer experience. This article will take you through the entire process of asking for feedback. It will teach you many useful things that will prove to be efficient now and in the future. #1: Encourage Customer Feedback A guest experience survey is something you give to each one of your customers. It… leggi ancora »

restaurants

Top Hotel Restaurants to Check out During HITEC 2017

per giugno 8, 2017 10:00 am Leave a comment

If you’re attending HITEC 2017 in Toronto, there’s a good chance you’ll want to know the good spots nearby to grab a great breakfast, lunch, dinner, or drinks. That's why we scoured our database of online reviews to bring you the five highest rated hotel restaurants near the convention center that offer a unique and delicious meal. Whether you want to impress a potential business partner or have a great place to eat with your team, these places all come highly recommended.   1. Making Waves Boatel This charming floating hotel is located in the center of downtown Toronto and offers an… leggi ancora »

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Weekly Roundup #22: Travel, Tech and Social Media

per giugno 2, 2017 9:39 am Leave a comment

Week 22/2017 Hello, fellow readers and happy Friday! Once again, we welcome you to our Weekly Roundup! You know why you’re here: you can take a look at the most important and interesting news that have surfaced the media this week and go through a quick recap before you wander off into the weekend! So enjoy the read and we’ll see you next Friday! Industry News Booking.com hopes to soon list private rooms across Japan: It seems that Booking.com is hoping to book a spot in listing private lodging available for travelers across Japan. Gillian Tans, chief executive officer of… leggi ancora »

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APIs and how to use them to increase bookings

per maggio 17, 2017 3:32 pm Leave a comment

Property management, customer relationship management, revenue management, reputation management, bookings management...software. These different kinds of software solutions all help hotels to guarantee a flawless booking experience, a pleasant on-site stay, and a positive online rating. Hundreds of established companies, as well as new start-ups, facilitate the hotel-guest-relations and want to become a part of a hotel’s tech stack. The ones that are most effective understand the technological requirements in a hotel ecosystem, and are using APIs to seamlessly connect their offerings to the day-to-day operations of their hotel partners. So how can hotels utilize these API connections to work more… leggi ancora »

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These Categories Are Most Positively and Negatively Impacting Hotel Ratings

per aprile 27, 2017 2:00 pm , , Leave a comment

Friendliness of staff most positively impacts hotel ratings, while bathrooms are dragging hotel ratings down most often.   Guest reviews have gone beyond simple 1-to-5 star hotel ratings. With the introduction of guest satisfaction surveys and review sites like TripAdvisor, hotel guests started leaving detailed reviews to help future travelers make decisions. Now, recent research confirms that over 95% of travelers are reading those reviews before booking a hotel. However, travelers are not the only ones who can benefit from this level of detail.   With TrustYou’s advanced text analysis, we can pinpoint positive and negative sentiments for 100+ categories… leggi ancora »

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Weekly Roundup #13: Travel, Tech, and Social Media

per marzo 31, 2017 8:47 am Leave a comment

Week 13/2017 Greetings, fellow readers! Another Friday means another Weekly Roundup, so welcome back to our blog! As usual, you can find here this week’s most important and interesting news from the hospitality industry and also, stories and post about trends and technology. Take a look at our recap and enjoy! Have a wonderful weekend and don’t forget to stay tuned for the next Weekly Roundup! Industry News AccorHotels to purchase Potel & Chatbot: It was announced this week that AccorHotels, the management of Potel & Chatbot and Edmond de Rothschild Investment Partners have entered into exclusive negotiations to acquire… leggi ancora »

[Infographic] Online Booking Trends: Understanding Traveler Behavior

per marzo 30, 2017 9:04 am , Leave a comment

When it comes to booking a hotel, predicting traveler behavior is difficult. While research studies exist, the facts often remain a mystery to those who don’t have much time to sift through it. With this limited time in mind, we’ve packed the latest traveler behavior research from our new white paper into one convenient infographic. It contains interesting stats such as: 86% of online travelers choose hotels over other accommodation types, 81% of travelers prefer using Google during their travel/accommodation search process, and 88% will sort out hotels from their searches with poor review scores.     All of this… leggi ancora »

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5 Do’s and Don’ts of Direct Messaging Your Guests

per febbraio 21, 2017 10:00 am , , , Leave a comment

Last week, we shared the top five reasons not to be afraid of direct messaging your guests in part one of this blog series. Now that you’re not afraid (hopefully), it’s time to actually do it: ask someone out (I mean, direct message your guests – you’ll have to read part one to understand the dating references in this piece). Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be… leggi ancora »

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5 Reasons Not to Be Afraid of Direct Messaging Your Guests

per febbraio 14, 2017 10:00 am , Leave a comment

Welcome to part 1 of our Direct Messaging blog series!   The Valentine’s Day pressure is real. Ask anyone in a relationship and they’ll tell you that the holiday of love can induce anxiety, sleepless nights and an urgent need to run to the drug store and get some Pepto Bismol. Then you factor in being single and this holiday ends up being the worst thing that Hallmark ever created. But that’s not why you’re still reading this. You’re still reading because direct messaging your potential guests is pretty similar to dating. And just like you shouldn’t be afraid of… leggi ancora »