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Weekly Roundup #8: Travel, Tech and Social Media

by February 23, 2018 12:23 pm Leave a comment

Week 8/2018 Hello, everyone and welcome to our Weekly Roundup! You know the drill by now: every Friday, we make it our mission to break down the most important and relevant news and stories that were recently published in the media. From trends to technology, we have it all. So read along and get your dose of information before heading into the weekend. Also, don’t forget to follow our social media accounts, for even more hospitality insights: Facebook, Twitter, LinkedIn and Instagram! Have a wonderful weekend!   Industry News TrustYou Wins #1 in the HotelTechAwards 2018 for “Reputation and Review… read more »

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The Guest Feedback A-Z Guide For Hotels: Part III

by February 21, 2018 8:32 am , Leave a comment

The third installment of our Guest Feedback A-Z Guide is here and this week we are focusing on everything from marketing to surveys. You probably know the drill by now: we are breaking down the most relevant concepts of guest feedback and the hospitality industry in summarized definitions and referrals to extra pieces of information. Also, in case you missed the first two parts of the A-Z Guide, take a look here and here.   M Marketing = A concept that you are probably already familiar with, marketing represents all of a business’ actions of promoting and selling its products… read more »

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Weekly Roundup #7: Travel, Tech and Social Media

by February 16, 2018 11:39 am Leave a comment

Week 7/2018 Another week means another Weekly Roundup on our blog! As always, we selected the most interesting and relevant news and stories that were published this week, so go ahead and take a look before you head off into the weekend. Also, don’t forget to follow us on social media, for even more updates and insights: Facebook, Twitter, LinkedIn, Google+ and Instagram! We’ll be back next Friday and until then, have a wonderful weekend!   Industry News TUI Group Wants a Bigger Slice of the Tours and Activities Market: Having accumulated so much customer data, our partner, TUI Group,… read more »

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The Guest Feedback A-Z Guide For Hotels: Part II

by February 15, 2018 8:40 am , Leave a comment

Last week we published the first part of our Guest Feedback A-Z Guide for Hotels and, in case you haven’t seen it already, you can check it out here. This week, we continue to break down the most relevant terms and concepts that any person working in hospitality needs to know. From Google to loyalty programs, take a look at our summarized definitions, with extra references and supporting materials that can help you get a better grip on the industry!   G Google = Basically, the world’s largest and most used search engine - also when it comes to travelers… read more »

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Weekly Roundup #6: Travel, Tech and Social Media

by February 9, 2018 12:00 pm Leave a comment

Week 6/2018 It’s time for another Weekly Roundup, so welcome to our blog! You weekly dose of information is ready to go and, as always, we gathered the most recent and interesting news and stories from hospitality and travel. Take a look, enjoy the read and don’t forget to follow our social media, for even more industry insights: Facebook, Twitter, LinkedIn, Google+ and Instagram! Have a wonderful weekend!   Industry News Google will let you book hotels and flights through search results: Google has changed the way people can search for hotels and flights using smartphones in a bid to… read more »

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The Guest Feedback A-Z Guide For Hotels: Part I

by February 7, 2018 1:49 pm , Leave a comment

Hospitality is a giant industry, constantly growing, constantly changing and improving and guest feedback plays an important role throughout every step of the guest journey. While swimming in such deep waters, knowing and understanding all of its complex implications can sometimes come as a challenge. Especially since technology has started to impact hospitality and the importance of reviews and continues to do so, more and more every day, new and exciting concepts arise and you have to make sure that you keep up with them.   This is why we created the Guest Feedback A-Z Guide for Hotels, meant to… read more »

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Weekly Roundup #5: Travel, Tech and Social Media

by February 2, 2018 1:52 pm Leave a comment

Week 5/2018   The Weekly Roundup is here and you know what that means: it’s the end of another great, productive week and we have the news to prove it. As usual, you can find here a selection of hospitality news and stories, ranging from trends to technology and everything in between. So make yourself comfortable and enjoy the read. Until next Friday, don’t forget to follow our social media accounts (Facebook, Twitter, LinkedIn, Google+ and Instagram!) and have an amazing weekend!   Industry News Upcoming Webinar - The Value of Cross-Channel Communication Between Hotel Staff and Guests: We’re more… read more »

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Why Listening To Your Guests Is The Key To Improved Operations Management

by February 1, 2018 12:07 pm , Leave a comment

Swinging back and forth between departments and representatives is usually a pretty frustrating experience, especially when you’re on vacation. No one wants to waste time on complications or misunderstanding, no matter how unintentional they are.   Of course, there are always two sides to any story and it’s easy to understand why, as a traveler, you wouldn’t want to deal with any complications during your trip; on the other hand, if you work in hospitality, you know how complex a hotel’s structure is and how hard it is to constantly maintain operations at an optimal, satisfactory level. Although technology has… read more »

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Weekly Roundup #4: Travel, Tech and Social Media

by January 26, 2018 1:55 pm Leave a comment

Week 4/2018 Greeting and welcome to the Weekly Roundup! It’s been another busy week in hospitality, so we gathered and summarized a few interesting news, that you can find below. As usual, we have everything, from news to trends and technology stories, so make sure not to miss them! Also, you can follow our social media accounts, to see what we are up to during the week: you can find us on Facebook, Twitter, LinkedIn, Google+ and Instagram! Have a wonderful weekend!   Industry News Ctrip launches online platform to offer enterprises customized travel services: Chinese online travel agency giant… read more »

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How Live Chat Can Improve The Guest Experience

by January 23, 2018 11:10 am , , Leave a comment

If you were around before the internet became a modern god and absolutely vital for any home and business, you can probably still remember what sending out a letter was like. Oh, the time that you spent writing it, how long it took for it to get to the destination, how many days passed before getting a reply… Doesn’t that just sound so… old and far away?   Luckily, the old ways are far behind us. Although some hopeless romantics could argue that letters still have their charm and are certainly personal, it’s no secret that the vast majority of… read more »